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ISO9001:2015 - 8.2 Requirements for products and services. 8.2.1 Customer communication. 8.2.2 Determining the requirements for products and services. 8.2.3 Review of the requirements for products and services. 8.2.4 Changes to requirements for products and services.

Tick here to show procedure(s)/standard(s) have been read

  • IMS-QMS-LL-CC-002 [Contract Review]

  • Explain why the procedure has not been read for this audit?

  • IMS-QMS-LL-CC-003 [Contract Estimation]

  • Explain why the procedure has not been read for this audit?

  • ISO9001:2015 - 8.2 Requirements for products and services. 8.2.1 Customer communication. 8.2.2 Determining the requirements for products and services. 8.2.3 Review of the requirements for products and services. 8.2.4 Changes to requirements for products and services.

  • Explain why the procedure has not been read for this audit?

VERIFY procedure compliance with requirements within ISO 9001 standard

  • Do the procedures sufficiently detail the controls to be applied to customer communication for requirements for products and services.

  • Do the procedures sufficiently detail the requirements for determining the requirements for products and services

  • Do the procedures sufficiently detail the criteria for the review of the requirements for products and services

  • Do the procedures sufficiently define the process for changes to requirements for products and services

CHECK that enquiries are allocated to a suitable employee for processing and quoting

  • Last 5 enquiries (check allocation on IGRIS)

CHECK digital folders are created for each quoted enquiry and any attached specifications are saved within

  • Last 5 quotes (check for spec/attachment's to emails are saved)

CHECK that the requirement for PED/PESR certification has been checked with the customer

  • last 5 quotes

CHECK quotations contain price, delivery time, packing and carriage terms and notes relating to discrepancies from enquiry

  • Last 5 quotes

CHECK customer has been sent a suitable SPEC sheet detailing the offered specification

  • Last 5 quotes

CHECK enquiry status in IGRIS is up-to-date and that lost enquiries are flagged as such

  • 10 Random quotes from past 6 months

CHECK that the contract / purchase order quantities and prices coincide with those specified within the tender documents

  • Last 5 orders / jobs

CHECK that the contract was been reviewed no later than 2 weeks after reciept of PO

  • Last 5 orders / jobs

CHECK that the contract / purchase order that drawings, procedures and specifications referenced, including revision status, are as those specified within the tender documents;

  • Last 5 orders / jobs

CHECK that the contract / purchase order that payment terms are as agreed and correct.

  • Last 5 orders / jobs

  • Interview 2 estimators (include one from each facility)
  • Name, title and facility/location of interviewee

  • ASK staff how enquiries are allocated to suitable personnel

  • ASK staff how they determine mandatory requirements such as the need for PED/PESR compliance

  • ASK staff what information they need in order to determine an appropriate Conformity Module for PED/PESR vessels and to determine if An Approved/Notified Body needs to be involved

  • ASK staff if they are aware of the certification restrictions for SEP vessels (no CE/UKCA mark permitted)

  • Auditee Signature

Final acceptance

  • Auditor signature

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