Information
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Conducted on
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SL Siganture
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Store
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AL SIgnature
Results
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Variance
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Observations
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Variance
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Observations
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Variance
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Observations
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Variance
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Observations
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Observations
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Observations
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Observations
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Observations
MoE
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Last MoE Date
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What are the results below?
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Issues / Outstanding Actions
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Issues / Outstanding Actions
Showroom
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Visual Standards
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Visual Excellence accuracy
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Is display compliant and updated?
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Current visual excellence / display issues
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Major issues
Issue
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Add media
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Sales Standards
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Is each sale effectively controlled by management? Is the manager challenging the teams to maximise?
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Is there an effective host in place with Qudini?
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Is the team talking about everything every time?
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Additionals
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Airtime
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Tablets
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Insurance
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Recycles
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Why O2
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Accessories
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SMB
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Is the team taking appointments?
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Sales floor clear of DPA
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Is the team using the FCA laminate?
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Sales Standards notes
Team
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Team Engagement
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Is the team appearance up to standard?
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Is the team engaged in visual excellence and display? (Checklist, visual excellence portal, using display)
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Live Obs / Roleplay with team member
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Does the team know all the key deals?
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Does the team know all the latest Need to Knows
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Are team aware of commission structure?
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Does team know individual and store performance and targets?
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Are there effective briefs and debriefs?
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Team management and development
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Are there effective reviews with improvement objectives?
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Is the ASL/Guru being reviewed with improvement objectives?
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Is the store up to staffing budget?
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Hours needed
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Effective absence and lateness management?
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Is the manager pro-actively recruiting?
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Is the manager training and upskilling the team?
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Have all new starters been on the induction training?
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Are new starters following the training plan and is progress being managed?
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Section Notes
Back of House
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Is the daily desk diary used properly?
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Is there a sales and fan board in place and updated daily?
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Is the rota set up and satisfactory for the next 4 weeks?
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FCA
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Are CBTs up to date?
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Have all role plays and live obs been performed in the last 3 months?
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Compliance
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All stock processes followed (in / out, IBT, Counts, Adjustments)
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Are stock levels satisfactory (vs NGage and Core Availability)
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Are cash and banking processes followed?
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Lock up process followed?
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Is Ngage being updated correctly (Hours / HR / Figures)
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Notes
Marketing
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Has there been a marketing event logged on the portal in the last 4 weeks?
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Has there been a community event in the last 4 weeks?
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Has there been a thinkbig or NSPCC event in the last 4 weeks?
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Are there any events scheduled in the next 4 weeks on a proposal?
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Date of event
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Notes
Guru
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Has the guru done 30 appointments per week over the last 4 weeks?
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Has the guru released 14 days?
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Is the guru delivering effective and relevant training?
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Is the guru showcasing?
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Notes
