Information
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Store
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Conducted on
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Store Leader
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Area Leader
Results
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Variance
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Observations
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Variance
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Observations
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Variance
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Observations
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Variance
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Observations
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Observations
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Observations
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Observations
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Observations
MoE
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Last MoE Date
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What are the results below?
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Issues / Outstanding Actions
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Issues / Outstanding Actions
Store Standards
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Visual Excellence accuracy
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Is display compliant and updated?
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Is the team appearance to standard?
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Is the team engaged with visual excellence and able to use display and the visual excellence portal?
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Current visual excellence / display issues
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Major issues
Issue
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Add media
Sales Floor
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Is there a daily record sheet and clipboard in place for all sales advisors?
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Effective leadership and involvement by management on the sales floor?
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Effective hosting, grabbing the sit down and Qudini use?
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Is the team talking about everything everytime?
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Additionals
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Airtime
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Tablets
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Insurance
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Accessories
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SMB
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Why O2?
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Recycles
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Is the team generating appointments?
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Team aware of the latest deals and handsets
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Team aware of Need to Knows
People and Performance
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Does team know individual and store performance and targets?
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Are team aware of commission structure?
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Are there effective reviews with improvement objectives?
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Is the ASL/Guru being reviewed with improvement objectives?
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Is the store up to staffing budget?
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Hours needed
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Effective absence and lateness management?
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Is the manager pro-actively recruiting?
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Is the manager training and upskilling the team?
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Are new starters following the training plan and is progress being managed?
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Have all new starters been on the induction training?
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Section Notes
Daily Operations
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Is the daily desk diary used properly?
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Is the store conducting effective daily briefs and debriefs?
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Is there a sales and fan board in place and updated daily?
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Is the rota set up and satisfactory for the next 4 weeks?
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All stock processes followed (in / out, IBT, Counts, Adjustments)
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Are stock levels satisfactory (vs NGage and Core Availability)
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Are cash and banking processes followed?
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Lock up process followed?
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Is DPA secured?
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Is Ngage being updated correctly (Hours / HR / Figures)
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Notes
FCA
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Has everyone in the team completed their Insurance / Refresh CBTs?
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Has everyone in the team had their role plays and live observations (within last 3 months) completed
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Notes
Marketing
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Has there been an event in the last 4 weeks?
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Date of last event
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Are there any events scheduled in the next 4 weeks on a proposal?
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Date of event
Guru
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Has the guru done 30 appointments per week over the last 4 weeks?
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Has the guru released 14 days?
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Is the guru delivering effective and relevant training?
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Is the guru showcasing?
