Information

  • Audit Title

  • Client / Site

  • Conducted on

  • SL Siganture

  • AL SIgnature

Results

  • What is the Upg GSV percent

  • Variance

  • Observations

  • What is the new GSV percent

  • Variance

  • Observations

  • What is the New SMB percent

  • Variance

  • Observations

  • What is the Digital SMB percent

  • Variance

  • Observations

  • What is the prepay percent?

  • Variance

  • Observations

  • Accessories per box

  • Observations

  • Airtime

  • Observations

  • Insurance %

  • Observations

  • Tablet attachment rate

  • Observations

  • Fan - Warm and Friendly

  • Fan - Listen and Understand

  • Fan - All Information Needed

Previous Actions

    Previous action

MoE

  • Last MoE Date

  • What are the results below?

  • MoE - Customer

  • Issues / Outstanding Actions

  • MoE People

  • Issues / Outstanding Actions

  • Trade

  • Compliance

Showroom

  • Visual Standards

  • Visual Excellence Score

  • Is the visual excellence checklist being conducted accurately

  • Is display compliance accurate and updated?

  • Current visual excellence / display issues

  • Major issues

  • Issue
  • Add media

  • Sales Standards

  • Is each sale effectively controlled by management? Is the manager challenging the teams to maximise and close?

  • Is there an effective host in place with Qudini?

  • Qudini %

  • Is the team talking about everything every time?

  • Airtime / Data

  • Tablets / MBB

  • Insurance

  • Recycle

  • Why O2

  • Accessories

  • SMB

  • Is the team taking appointments?

  • Is the team using the FCA laminate

  • Sales floor clear of DPA?

  • Sales Standards notes

Team

  • Team Engagement

  • Is the team appearance up to standard?

  • Is the team engaged in visual excellence and display? (Checklist, visual excellence portal, using display)

  • Live Obs / Roleplay with team member

  • Does the team know all the key deals?

  • Does the team know all the latest Need to Knows

  • Are team aware of commission structure?

  • Does team know individual and store performance and targets?

  • Is the team using the weekly overview sheet?

  • Are there effective briefs and debriefs?

  • Team management and development

  • Are there effective reviews with improvement objectives?

  • Is the ASL/Guru being reviewed with improvement objectives?

  • Is the store up to staffing budget?

  • Hours needed

  • Effective absence and lateness management?

  • Is the manager pro-actively recruiting?

  • Is the manager training and upskilling the team?

  • Have all new starters been on the induction training?

  • Are new starters following the training plan and is progress being managed?

  • Section Notes

Back of House

  • Is the daily desk diary used properly?

  • Is there a sales and fan board in place and updated daily?

  • Is the rota set up and satisfactory for the next 4 weeks?

  • FCA

  • Are CBTs up to date?

  • Have all role plays and live obs been performed in the last 3 months?

  • Compliance

  • All stock processes followed (in / out, IBT, Counts, Adjustments)

  • Are stock levels satisfactory (vs NGage and Core Availability)

  • Are cash and banking processes followed?

  • Lock up process followed?

  • Is Ngage being updated correctly (Hours / HR / Figures)

  • Notes

Marketing

  • Is there a marketing event logged on the portal within the last 4 weeks?

  • Is there a community event logged on the portal within the last 4 weeks?

  • Is there a ThinkBig or NSPCC event logged on the portal within the last 4 weeks?

  • Have there been any showcase activities over the last 4 weeks?

  • Are there any events scheduled in the next 4 weeks?

  • Notes

Guru

  • Has the guru done 30 appointments in the last week?

  • Has the guru released 14 days on Salesforce

  • Is the guru delivering effective and relevant training?

  • Is the guru showcasing?

  • Notes

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.