Ali Burns

AYS Wake Up Call BSA

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Use this Template

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Information

Guest Name
Conducted on
Prepared by
Associate

Telephone etiquette meets standard.
Warm welcome/greeting provided.
Guest name used during the experience, when known.
Further assistance offered to the guest.
Operator offers a 15 minute follow up call and confirms all information.
Warm and sincere closing offered and appreciation demonstrated.
Hotel operator will deliver the wake up call- via live voice.
Wake- up call delivery meets standard.
The overall experience met guest expectations and was free of negative detractors.

Ali Burns

AYS Wake Up Call BSA

Use this Template

Print as PDF

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