Information
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Guest Name
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Conducted on
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Prepared by
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Associate
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Telephone etiquette meets standard.
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Warm welcome/greeting provided.
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Guest name used during the experience, when known.
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Further assistance offered to the guest.
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Operator offers a 15 minute follow up call and confirms all information.
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Warm and sincere closing offered and appreciation demonstrated.
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Hotel operator will deliver the wake up call- via live voice.
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Wake- up call delivery meets standard.
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The overall experience met guest expectations and was free of negative detractors.
