Valet/Door

The associate opened the driver side door and hotel entrance doors.

The associate paused and engaged when guests are present.

Warm welcome/ greeting was provided.

The associate offered luggage assistance and promptly unloaded the guests luggage.

The associate explained the parking options.

The associate escorted or directed the guest to the reception desk.

Good posture, smile, eye contact, and attentive listening maintained throughout the interaction.

The associate demonstrated poise and grace.

Well- groomed and professional, wearing a uniform and name tag.

Uniform and name tag meets standard.

The associate completes guest task with appropriate verbiage, when applicable.

Associate used the guest name during the experience.

Further assistance offered to the guest.

Items handed to the guest were presented by the associate with two hands, when possible.

When providing directions, the associate gestured with an outstretched arm and upturned, open palm.

Warm and sincere closing offered and appreciation demonstrated.

The associate builds confidence with the guest when handing the guest off to another associate.

The associate exhibited "Hop to it" behavior, responding to the guest's cues for pace of service.

The associate owns and resolves the guest's problems and opportunities immediately.

The associate made the guest feel at ease and taken care of.

The overall experience met guest expectations and was free of negative detractors.

Doorman is present.