73r74.0010.valet

Valet/Door attendant assisted with arriving guests

Acknowledge cars in queue

Open the vehicle doors ( ladies first)

Ask if you are checking in

Provide you a valet ticket

Inform you of car retrieval process

Offer luggage assistance

Ask/Confirm all luggage has been removed from vehicle

Provide a luggage ticket/ explain luggage delivery process

Valet/Door attendant Escorts and introduces guest to front desk staff

Opens hotel door

Escorts to front desk, introduce guest to employee

Valet/Door attendant takes care and pride of personal appearance

Name badge worn on the left side

Uniform must be clean and pressed, consistent among employees

Service pins - max 2

Shoes- polished, closed toe and maximum of 3 inches

Hair - male clean and natural color, bangs above eyebrow, sideburns, not extended past midpoint of ear, mustaches- neat, well groomed not past mouth

Jewelry - max 1 ring per hand, bracelet/ watch, 1 per arm, no earrings allowed

Hair female, clean well groomed, accessories neutral color, bangs end above the eyebrow

Female- makeup appears natural

Jewelry - female 2 rings per hand, bracelet/ watch 1 per arm,earrings - smaller than 1 inch

Hose must be neutral in color

Valet/Door attendant provides a warm welcome

Immediately make eye contact, smile and acknowledge

Extend a warm greeting

Provide eye contact throughout the warm welcome

Employee either asks for guest name or gets it from luggage tag and uses it throughout the transaction

Valet/Door attendant provides a fond farewell

Provide a fond farewell

Offers additional assistance

Mention their own name during the interaction

Valet/Door attendant uses appropriate verbiage and is "on stage"

Uses appropriate verbiage

Smiles and maintains eye conact

Maintains on stage presence and posture

Engage in genuinely warm conversation to connect with your emotions

Only engage in work related conversation with other employee

Valet/Door attendant anticipates needs

Employee must offer a service/ solution/ opportunity to meet an anticipated need

Valet/Door attendant enhanced emotional positive engagement

Must positively influence emotional engagement by doing 1 of the following: Confidence, Integrity, Pride, Passion

Valet/Door attendant enhance emotional negative engagement

Must negatively influence emotional engagement by doing 1 of the following: Confidence, Integrity, Pride, Passion