Back Dock Audit

• Site conducted

  Select

undefined

• Conducted on

  Date

• Prepared by

• Signature

  Sign

Department

• undefined

Training Manual(s) and Tool Box Talks

• Is Back Dock training manual filed away and available to inspect

  Yes

  No

  N/A

• Have all Back Dock ops read and signed the Training Manual

  Yes

  No

  N/A

• Is LP Tool box talk sheet filed away and available to inspect

  Yes

  No

  N/A

• Have all Back Dock ops signed the LP tool box sheet

  Yes

  No

  N/A

• All H&S Tool box Talks Filed away and available for inspection

  Yes

  No

  N/A

Physical security

• CCTV Cameras working and unimpeded

  Yes

  No

  N/A

• Access doors to back dock area kept locked

  Yes

  No

  N/A

• All doors and locks working/able to be closed and locked

  Yes

  No

  N/A

• Shutters all in working order

  Yes

  No

  N/A

• All cabinets/cages containing valuable product kept locked

  Yes

  No

  N/A

• Is all stock stored correctly/safely in the racking with all labels visible

  Yes

  No

  N/A

• Whistleblower signage in place for all to see

  Yes

  No

  N/A

• All maintenance issues raised, reported

  Yes

  No

  N/A

• No unauthorised person allowed access to back dock area

  Yes

  No

  N/A

• No stock left unattended (Inc. deliveries) outside back door

  Yes

  No

  N/A

Customer/Driver pick up

• All driver invoices copied and stamped

  Yes

  No

  N/A

• All driver paperwork sent to manager daily

  Yes

  No

  N/A

• Are customer asked for proof of purchase receipt/invoice

  Yes

  No

  N/A

• Does Back Dock op know how to log into POS to verify details

  Yes

  No

  N/A

• Is invoice printed and signed by customer

  Yes

  No

  N/A

• Invoices kept filed and secure

  Yes

  No

  N/A

• Does Back Doc know how/when to book out item(s) once handed to customer

  Yes

  No

  N/A

• Is Back Dock op using customer loading weaver

  Yes

  No

  N/A

• No paperwork with customer details/signatures left unattended in back dock area

  Yes

  No

  N/A

• All Back Dock ops trained in company DPD procedure

  Yes

  No

  N/A

• Is there a DPD driver sheet in place in Back Dock area

  Yes

  No

  N/A

• Back Dock op checking identity of DPD driver pick ups

  Yes

  No

  N/A

• Back Doc op ensuring all items for DPD are scanned

  Yes

  No

  N/A

• All suspicious DPD collections reported /cleared before being completed

  Yes

  No

  N/A

Damaged/Returned stock

• All Faulty stock tagged as faulty on POS

  Yes

  No

  N/A

• All supplier returned stock labeled as faulty awaiting credit claims

  Yes

  No

  N/A

• All returned stock kept in designated area

  Yes

  No

  N/A

• No returned/damaged stock mixed with actual stock

  Yes

  No

  N/A

• Stock being dealt with in timely manner and not building up

  Yes

  No

  N/A

• Are green faulty labels being used and filled in correctly

  Yes

  No

  N/A

Claims process

• Designated staff member trained in raising claim process

  Yes

  No

  N/A

• All claims raised for supplier returns

  Yes

  No

  N/A

• All suppler returns picked up or dumped in timely manner

  Yes

  No

  N/A

• Manager informed about stock not being picked up be suppliers

  Yes

  No

  N/A

Goods In

• Back Dock ops booking in warehouse products as per Harvey Norman policy

  Yes

  No

  N/A

• Back Dock ops booking in supplier products as per Harvey Norman policy

  Yes

  No

  N/A

• Back Dock op aware of the Dummy Doc procedure

  Yes

  No

  N/A

• Back Dock op knows how to view a Purchase Order

  Yes

  No

  N/A

• Back Dock ops using POS for time slot for suppliers

  Yes

  No

  N/A

• Back Dock ops aware of the Harvey Norman rejection policy/procedure

  Yes

  No

  N/A

• Back Dock ops aware of "Goods Received in Error" procedure

  Yes

  No

  N/A

• Stamp being used for this paperwork

  Yes

  No

  N/A

• All stock variances reported as per Harvey Norman procedure

  Yes

  No

  N/A

• Labels printed and attached to all received goods in agreed time limit

  Yes

  No

  N/A

• No excess labels present in back doc area

  Yes

  No

  N/A

• All stock booked in and moved to designated areas in timely manner

  Yes

  No

  N/A

• All stock handled in a safe manner to ensure safety of staff and stock

  Yes

  No

  N/A

• All goods movement paperwork checked and filed as per procedure

  Yes

  No

  N/A

• Only qualified staff members using forklift

  Yes

  No

  N/A

• No deliveries left outside of building unattended and open to the elements

  Yes

  No

  N/A

• All stock checked for damage and issues reported to management

  Yes

  No

  N/A

• All back doc required stamps in place and being used

  Yes

  No

  N/A

• All books in place e.g. goods movement, RTS etc and neatly stored

  Yes

  No

  N/A

• All suspicious activity reported to manager immediately

  Yes

  No

  N/A

Goods Movement and stock requisition

• Back Dock ops aware of the stock req procedure

  Yes

  No

  N/A

• All stock sent to warehouse has correct paperwork and and wrapped

  Yes

  No

  N/A

• All stock matches stock on movement sheet

  Yes

  No

  N/A

• Stock sent to warehouse in timely manner to avoid building up

  Yes

  No

  N/A

• All stock received/sent to warehouse checked to ensure no damages

  Yes

  No

  N/A

• All Stamps and books e.g. Stock Movement, Stock Req , in place

  Yes

  No

  N/A

• All stamps and books being used correctly

  Yes

  No

  N/A

Health & Safety and WEE

• All Back dock staff wearing Harvey Norman uniform

  Yes

  No

  N/A

• All Back dock staff wearing correct PPE

  Yes

  No

  N/A

• Walkways kept clear of trip hazards

  Yes

  No

  N/A

• All back dock lighting working

  Yes

  No

  N/A

• Forklift working correctly

  Yes

  No

  N/A

• Forklift checks carried out daily and filed away

  Yes

  No

  N/A

• Emergency doors kept clear

  Yes

  No

  N/A

• All rubbish put away including packaging and cardboard

  Yes

  No

  N/A

• Outside area tidy and well managed

  Yes

  No

  N/A

• Fire extinguishers and signage in place and unobstructed

  Yes

  No

  N/A

• All relevant H&S signage in place and unobstructed

  Yes

  No

  N/A

• Is Harvey Norman WEE policy signage in place in back dock area

  Yes

  No

  N/A

• Are all back dock ops aware of WEE policy/procedure

  Yes

  No

  N/A

• All Wee product in designated area and kept tidy and managed

  Yes

  No

  N/A

• All WEE product kept secure

  Yes

  No

  N/A

• All Wee product collected by service provider in timely manner

  Yes

  No

  N/A

• If gas cylinders in place are these stored safely

  Yes

  No

  N/A

• All racking free of any damage and correct signage in lace

  Yes

  No

  N/A

• Empty pallets stacked neatly in outside area

  Yes

  No

  N/A

• All stairways clear from obstruction

  Yes

  No

  N/A

• Do staff members know what to do in event of an emergency

  Yes

  No

  N/A

• Back dock personnel ensuring high vis worn by all in back doc area

  Yes

  No

  N/A

Back Dock Audit

• Any other Information/Points

Manager on duty

• Name

Back Dock op(s)

• Name

Faulty/Credit claim op

• Name

Audit competed by

• Signature

  Sign