Back Of House 2015 - Hotel

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Critical Focus

• There are no systematic failings with the weekly fire alarm tests, emergency lighting checks, daily fire checks and fire training records?

  Yes

  No

  N/A

• Were all fire exits unlocked and unobstructed?

  Yes

  No

  N/A

• Are guests paying for accommodation in full at check in for up to the first 7 days of their stay?

  Yes

  No

  N/A

• There is no evidence of any OOS or unsold rooms being used?

  Yes

  No

  N/A

Finance

• Are all PCI-DSS controls in place & being adhered to?

  Yes

  No

  N/A

• There are no outstanding corporate account payments over 30 Days?

  Yes

  No

  N/A

• Are registration cards kept in a secure place during the guest's stay?

  Yes

  No

  N/A

• Do all deposits relate the future bookings?

  Yes

  No

  N/A

• Are rate overrides being managed and have corresponding documentation in the Hotel DMLB?

  Yes

  No

  N/A

• Are deletions being managed and have corresponding documentation in the Hotel DMLB?

  Yes

  No

  N/A

• Is cash being banked daily and recorded in the DMLB?

  Yes

  No

  N/A

• Are there any outstanding room balances over 7 days?

  Yes

  No

Fire

• Are the contents of the Fire Box correct and working as per the SOP e.g. emergency mobile phone, residents report, buddy hotel list, flash cards etc?

  Yes

  No

  N/A

• Are the correct details stored within the emergency mobile phone and is it working?

  Yes

  No

  N/A

• Is the emergency response plan up to date?

  Yes

  No

  N/A

Cleanliness

• Are high level areas of bedrooms clean and dust free?

  Yes

  No

  N/A

• Is all bedroom furniture clean and dust free?

  Yes

  No

  N/A

• Are bedroom floors vacuumed and clean (including underneath the bed)?

  Yes

  No

  N/A

• Were all duvets, valances, pillow cases and other linen items clean and in good condition?

  Yes

  No

  N/A

• Are the rooms merchandised correctly including the tea tray and room folder?

  Yes

  No

  N/A

• Are bathroom walls, floors and ceilings clean?

  Yes

  No

  N/A

• Are bathroom fixtures and fittings clean?

  Yes

  No

  N/A

• Is reception area tidy and organised with all appropriate signage on display?

  Yes

  No

  N/A

• Are communal areas and corridors clean and tidy?

  Yes

  No

  N/A

• Are linen store rooms tidy with clean and dirty linen separated?

  Yes

  No

  N/A

Housekeeping

• Is all appropriate PPE available and is it being used correctly?

  Yes

  No

  N/A

• Are the hotel SOPs available and are they being used in all areas of the business?

  Yes

  No

  N/A

• Are the team using the correct chemicals and cloths in the hotel and are these readily available?

  Yes

  No

  N/A

• Are housekeepers and receptionists dressed appropriately in a clean uniform?

  Yes

  No

  N/A

• Is the Room Log being used to record periodic cleaning tasks?

  Yes

  No

  N/A

• Have mattresses been rotated in line with their schedule?

  Yes

  No

  N/A

Other

• Are all energy management practices in place?

  Yes

  No

  N/A

• Are all hotel communication messages up to date?

  Yes

  No

  N/A

• Are any pest issues being managed be the Hotel team?

  Yes

  No

  N/A

• Are all maintenance issues being managed by the Hotel and recorded in the room maintenance report?

  Yes

  No

  N/A

• Do all OOS rooms have adequate notes on the Rooms OOS report?

  Yes

  No

  N/A

• Were all areas of the Hotel secure?

  Yes

  No

  N/A

• Any add additional comments?

  Yes

  No

• Rooms checked.