Bakewell visit form

• Site

• Conducted on

  Date

• Prepared by

Sales & Margins

• Food and Beverage weekly sales v budget

  Over Budget

  Below Budget

• Food margin CM

  Good

  Poor

• Food margin YTD

  Good

  Poor

• Beverage margin CM

  Good

  Poor

• Beverage margin YTD

  Good

  Poor

• Waste

  Below 3%

  Above 3%

• Is the Food Manager familiar with sales results and margins?

  Yes

  No

Roster

• Current hours used

• Opening hours

Forecourt

• Is forecourt free from litter?

  Yes

  No

Coffee Offer

• Is coffee cart well maintained?

  Yes

  No

• Is the coffee machine and hot chocolate unit clean internally?

  Yes

  No

• Is the cleaning toolkit, cleaning chemicals and spare frother available?

  Yes

  No

• Is barista well maintained and offered to customers

  Yes

  No

Bakewell

• Does hot counter looks appetising and according to time of the day

  Yes

  No

• Does cold counter look appetising? Vegetables and meats looks fresh?

  Yes

  No

• Is there good variety of sandwiches in pre-packed sandwich fridge?

  Yes

  No

• Does bakery table offers good variety of pastries according to time of the day

  Yes

  No

• Sales driver on sale?

  Yes

  No

• Are staff following uniform policy?

  Yes

  No

• Back of house area clean and tidy?

  Yes

  No

• Evidence of hand washing throughout visit?

  Yes

  No

• Is The Bakewell manual read and signed by all staff?

  Yes

  No

Customer service

• Staff member

• Greeting with a smile and eye contact present?

  Yes

  No

• Upselling clearly present?

  Yes

  No

• Loyalty card offered?

  Yes

  No

• Thank the customer and ask for repeat business

  Yes

  No

• Offers assistance to customers that are in need of it?

  Yes

  No

Kelsius

• Review of last week's input

• Is further training needed?

  Yes

  No

Back office

• Inventory count, reporting

Storage

• Is stock level good in dry goods, fridge and freezer?

  Yes

  No

• Is it clean?

  Yes

  No

Store Actions

Follow up needed

Overall site presentation, recommendations

• Signature of Manager / Person in charge. All items on this audit have been discussed.

  Sign