Rigters

• Rigters iga

• Conducted on

  Date

• Prepared by

Car Park

• Car Park clean and tidy?

  Yes

  No

  N/A

• Car Park rubbish bins emptied?

  Yes

  No

  N/A

• The car park is clear of abandoned trolleys?

  Yes

  No

  N/A

• Car Park has all lights working?

  Yes

  No

  N/A

• Car Park is safe and free of hazards?

  Yes

  No

  N/A

• IGS Signage clean & lights working?

  Yes

  No

  N/A

Store Entrance

• Windows & doors are clean and free of debris?

  Yes

  No

  N/A

• Hours of trade are visible & correct?

  Yes

  No

  N/A

• Promo material is current, visible & in good condition?

  Yes

  No

  N/A

• Store entry is clean & inviting with no product barriers?

  Yes

  No

  N/A

• Are sufficient trolleys, baby capsules and baskets available for customers free of debris and in good condition?

  Yes

  No

  N/A

• Catalogues are available for customers?

  Yes

  No

  N/A

Front End

• Are cigarettes fully stocked?

  Yes

  No

  N/A

• Tobacco license valid and current?

  Yes

  No

  N/A

• Do all products have SELs?

  Yes

  No

  N/A

• All impulse checkstands well stocked, neat and tidy?

  Yes

  No

  N/A

• Are all staff engaging with customers and providing great customer service?

  Yes

  No

  N/A

• Staff rosters meeting the demands of trading periods?

  Yes

  No

  N/A

• Less than 10 out of stocks in department including drink fridges?

  Yes

  No

  N/A

Produce Department

• All fridges & display units well merchandised & ticketed?

  Yes

  No

  N/A

• Fridges & display units clean, neat & free of dirt & debris?

  Yes

  No

  N/A

• Are all items clearly labelled and with correct country of origin?

  Yes

  No

  N/A

• Is the department free from spoiled & bruised produce and/or flies in the department?

  Yes

  No

  N/A

• Back area of department clean,neat & tidy?

  Yes

  No

  N/A

• Are all staff engaging with customers and providing great customer service?

  Yes

  No

  N/A

• Less than 5 out of stocks total department including cases?

  Yes

  No

  N/A

• Weekly advertised specials are 100% compliant?

  Yes

  No

  N/A

Bakery Department

• All racks/bins/fixtures well merchandised and signed?

  Yes

  No

  N/A

• Displays/racks clean, neat and free of dirt & debris?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock?

  Yes

  No

  N/A

• Do all products have shelf labels?

  Yes

  No

  N/A

• Back area of department clean, neat & tidy?

  Yes

  No

  N/A

• Are all staff engaging with customers and providing great customer service?

  Yes

  No

  N/A

• Weekly advertised specials are 100% compliant?

  Yes

  No

  N/A

• Less than 5 out of stocks total department?

  Yes

  No

  N/A

Deli Department

• Hot food, deli case, deli prep and chicken warmer are clean, tidy and appealing?

  Yes

  No

  N/A

• Displays/racks clean, neat and free of dirt and debris.

  Yes

  No

  N/A

• Are all staff engaging with customers and providing great customer service?

  Yes

  No

  N/A

• Are all items clearly labelled and with correct country of origin?

  Yes

  No

  N/A

• BBQ Chicken available for purchase?

  Yes

  No

  N/A

• Back area of department clean, neat and tidy?

  Yes

  No

  N/A

• Weekly advertised specials are 100% compliant?

  Yes

  No

  N/A

• All fixtures and cases well merchandised and signed?

  Yes

  No

  N/A

• Less than 5 out of stocks total department?

  Yes

  No

  N/A

Meat Department

• Weekly advertised specials are 100% compliant?

  Yes

  No

  N/A

• Displays/racks clean, neat and free of dirt & debris?

  Yes

  No

  N/A

• Are all items clearly labelled and with correct country of origin?

  Yes

  No

  N/A

• Are all fixtures, coolers and cases well merchandised and signed?

  Yes

  No

  N/A

• Back area of department clean, neat and tidy?

  Yes

  No

  N/A

• Are all staff engaging with customers and providing great customer service?

  Yes

  No

  N/A

• Less than 5 out of stocks total department?

  Yes

  No

  N/A

Dairy / Freezer Departments

• Dairy/Freezer areas neat, clean and tidy including glass doors & cases?

  Yes

  No

  N/A

• Are freezer doors free of ice build up?

  Yes

  No

  N/A

• Do all products have SELs?

  Yes

  No

  N/A

• Back area of department clean, neat & tidy?

  Yes

  No

  N/A

• Aisles are free of clutter and floor displays?

  Yes

  No

  N/A

• Are all staff engaging with customers and providing great customer service?

  Yes

  No

  N/A

• 10 randomly chosen dairy/freezer catalogue advertised lines available?

  Yes

  No

  N/A

• Less than 20 out of stocks total department?

  Yes

  No

  N/A

Grocery/GM Department

• Proper process for removing stock from capping?

  Yes

  No

  N/A

• Ends and displays well merchandised and signed?

  Yes

  No

  N/A

• Recovery process in place daily and being used?

  Yes

  No

  N/A

• Displays/racks clean, neat and free of dirt & debris?

  Yes

  No

  N/A

• Shelf edge stripping 100% throughout the entire department?

  Yes

  No

  N/A

• All product is removed from under gondola's?

  Yes

  No

  N/A

• Weekly advertised specials are 100% compliant?

  Yes

  No

  N/A

• Less than 100 out of stocks total Grocery/ GM Departments?

  Yes

  No

  N/A

• Department is free of clutter and extra floor stands?

  Yes

  No

  N/A

Storeroom

• Back dock and receivable area swept & cleaned?

  Yes

  No

  N/A

• Toilets cleaned as per cleaning program and schedule?

  Yes

  No

  N/A

• Staff room clean, neat and tidy including floors?

  Yes

  No

  N/A

• Loading equipment and pallet jacks working correctly?

  Yes

  No

  N/A

• Safety signs / cleaning equipment visible and in good condition?

  Yes

  No

  N/A

• All fire exits clear and visible?

  Yes

  No

  N/A

Ticketing

• All weekly specials off location & gondola ends in place?

  Yes

  No

  N/A

• All cigarette prices up-to-date (random Check 5 items)?

  Yes

  No

  N/A

• Weekly price changes been completed (Randomly Check 20 items)?

  Yes

  No

  N/A

• All Community CO wobblers on display?

  Yes

  No

  N/A

General Areas

• Catalogue availability check - Front and back page lines available?

  Yes

  No

  N/A

• Major facility maintenance issues reviewed and resolved (General)?

  Yes

  No

  N/A

• Sales, gross profit, wages, current trend, competition reviewed with store manager/owner?

  Yes

  No

  N/A

• Has competitor pricing been reviewed for top staple consumer items? (Eggs, Milk, Bananas, Bread, etc)

  Yes

  No

  N/A

• All lights on the ceiling working 100%

  Yes

  No

  N/A

• Providing great customer service standards?

  Yes

  No

  N/A

• No current outstanding staff vacancies/gaps?

  Yes

  No

  N/A

• Food and Safety standards current and being used across all departments?

  Yes

  No

  N/A

• Store employees are following the IGA dress code policy? (A neat uniform & name badge in place)

  Yes

  No

  N/A

• Store Floor is waxed and/or clean?

  Yes

  No

  N/A

• Ceiling is free of non-official hanging debris and clean?

  Yes

  No

  N/A

• Upcoming events (I.e. Sales events, shopper surveys, upcoming promotions, new items) have been discussed with store?

  Yes

  No

  N/A

• Has latest Customer Insight Survey been reviewed?

  Yes

  No

  N/A

• Smiling & Happy employees?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Please sign when completed.

  Sign