Associate ensure that any public space is clear from bell-cart, wheelchairs, etc.
Communicates with AYS as to location and scheduling.
Greets each guest with a warm smile and eye contact actively using 15/5 rule
The associate maintained good posture during the interaction (visibly engaged/listening attentively), smile, and eye contact throughout the interaction.
The associate directed the guest to the reception desk or specific area & introduced the guest by name
Ask how may I assist you when guest approach; offers directions & reccomendations.
The Host created a personal connection
The Host responded to Cues
The Host made it Brilliant
The associate provided warm and sincere closing, thanking the guest for staying with us.