Flight Room Server BSA Items

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

FLIGHT ROOM BSA ITEMS

• THE ASSOCIATE FOLLOWED THE 15/5 RULE (EYE CONTACT, UTILIZE APPROPRIATE GREETING) (16 POINTS NEEDED)

  POINTS

• ASSOCIATE ACKNOWLEDGE THE GUEST WITHIN ONE MINUTE OF THEIR ARRIVAL AND MARKED TABLE WITH NAPKIN (16 POINTS NEEDED)

  POINTS

• ASSOCIATE RECOMMENDED A SPECIALTY DRINK (VERIFIED AGE) AND OFFERED MENU (2 POINTS)

  POINTS

• BEVERAGES WERE DELIVERED WITHIN 3 MINUTES ON A TRAY, WITH APPROPRIATE GARNISH, GLASSWARE, BY BAR ARTS STANDARDS ( 4 POINTS)

  POINTS

• ASSOCIATE CHECKED BACK WITH THE GUEST TO ENSURE SATISFACTION (QUALITY OF FOOD AND DRINKS), AND PERFORMED TABLE MAINTENANCE (4 POINTS NEEDED)

  POINTS

• ASSOCIATES OFFER A 2ND ROUND OF BEVERAGE WHEN THE GLASS IS 1/3 FULL (16 POINTS)

  POINTS

• ASSOCIATE MAINTAINED GOOD POSTURE, EYE CONTACT, AND SMILED THROUGHOUT THE INTERACTION, AND ENGAGED ( 4 POINTS)

  POINTS

• THE ASSOCIATE APPEARED WELL-GROOMED AND PROFESSIONAL, WEARING THE PROPER UNIFORM AND NAME TAG (4 POINTS)

  POINTS

• THE ASSOCIATE OFFERED FURTHER ASSISTANCE TO THE GUEST UPON PRESENTING CHECK AND COLLECTION METHOD OF PAYMENT (4 POINTS)

  POINTS

• THE ASSOCIATE PROVIDED A WARM AND SINCERE CLOSING, THANKING THE GUEST, INVITING THEM TO RETURN, AND RECOGNIZE REWARD STATUS (16 POINTS)

  POINTS

• THE OVERALL EXPERIENCE MET GUEST EXPECTATIONS AND WAS FREE OF NEGATIVE DETRACTORS

  Yes

  No

  N/A

BAR ARRIVAL EXPERIENCE SHOP

• DID BARTENDER/COCKTAIL SERVER ACKNOWLEDGE YOUR ELITE STATUS (1 POINT)

  POINTS

• DID THE BARTENDER/COCKTAIL SERVER ACTIVELY ENGAGE YOU IN CONVERSATION

  POINTS