Boarding checks

Is the signage in accordance with easyJet requirements and up to date branding? Is the gate displayed correctly?

Is the boarding area layout as per FOH ideal? Is the baggage gauge in position?

Is the gate area:

Is the boarding gate by:

Are the agents prepared with the correct paperwork and the equipment working?

Are the agents wearing the easyJet uniform in accordance with easyJet guidelines?

Are the agents smiling, using eye contact and acknowledging each passenger?

Are the correct announcements being made including use of the agents name?

Are passengers being kept informed regularly?

Are the agents proactively managing the boarding groups - priority to eJ + cardholders/SB?

Are agents informing pax which door of the aircraft to board via?

When coaching is the SB product protected?

Are the agents proactively managing hand baggage?

Are agents explaining the hand baggage policy to pax with non compliant hand baggage?

Are agents charging for non compliant baggage? Are they using quick pay function?

When bags are being removed for the hold, are the passengers being asked to remove valuables and are they aware of the carriage of dangerous goods regulations? (pack safely)

Is live reconciliation being performed? Are passengers being reconciled against photographic ID?

Are the agents wishing pax a pleasant flight?

Is the gate closed on time?

Are the bags being removed from the aircraft in time for an on time departure for no show pax?

At flight departure, are checked in and boarded pax being reconciled accurately in eRes?