• Is the signage in accordance with easyJet requirements and up to date branding? Is the gate displayed correctly?

  • Is the boarding area layout as per FOH ideal? Is the baggage gauge in position?

  • Is the gate area:

  • Is the boarding gate by:

  • Are the agents prepared with the correct paperwork and the equipment working?

  • Are the agents wearing the easyJet uniform in accordance with easyJet guidelines?

  • Are the agents smiling, using eye contact and acknowledging each passenger?

  • Are the correct announcements being made including use of the agents name?

  • Are passengers being kept informed regularly?

  • Are the agents proactively managing the boarding groups - priority to eJ + cardholders/SB?

  • Are agents informing pax which door of the aircraft to board via?

  • When coaching is the SB product protected?

  • Are the agents proactively managing hand baggage?

  • Are agents explaining the hand baggage policy to pax with non compliant hand baggage?

  • Are agents charging for non compliant baggage? Are they using quick pay function?

  • When bags are being removed for the hold, are the passengers being asked to remove valuables and are they aware of the carriage of dangerous goods regulations? (pack safely)

  • Is live reconciliation being performed? Are passengers being reconciled against photographic ID?

  • Are the agents wishing pax a pleasant flight?

  • Is the gate closed on time?

  • Are the bags being removed from the aircraft in time for an on time departure for no show pax?

  • At flight departure, are checked in and boarded pax being reconciled accurately in eRes?

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