(mod. eQC-3) Internal Audit Check-list - Boarding

1. Are staff present at boarding gate according to scheduled/expected boarding time?

2. Is boarding agent ensuring that the correct flt information, boarding/departure time is shown on the airport FIDS system?

3. Are staff providing pax with relevant information in case of boarding delayed for any reasons?

4. Are staff ensuring that the correct boarding announcements are made (by Apt Public Address system or locally made by boarding agent) as per carrier requirements (Priority Boarding, PRM, Infants)?

5. Are there posters describing the list of prohibited articles shown at gate?<br>(posters must be clearly visible to passengers)<br>

6. Are staff checking that the passenger boarding card is correct for that flt?

7. Are staff cross-checking the name on passenger's boarding card against pax ID documents?

8. Are all customers boarding pass verified and scanned with the Gate reader?

9. Are staff strictly monitoring cabin baggage as per carrier hand bag policy? <br>(mandatory use of cabin baggage gauge where available) <br>

10. Are all not compliant cabin baggage correctly labelled and notified to TRC in order to let them be removed at A/C side or at gate and included into final baggage reconciliation?

11. Are all the mandatory fields in the label used for non-compliant hand baggages correctly filled in? <br>(pax name or seq. nr. , flt number, destination and date)

12. Has a luggage receipt been given to the customers, whose carry-on bag has been removed at Gate?

13. Are customers, whose hand baggage has been offloaded from A/C at Gate, been requested to remove any “forbidden items” (e.g. spare lithium batteries, PED, etc.), valuable things, medicines or important docs from their carry-on baggage?<br><br>(the forbidden items poster may be used as a reference for this)

14. Is the total number of carry-on bags removed at gate communicated to W&B/TRC, in order to update DCS and flight documentation accordingly?

15. In case of not boarding/offloaded passengers, has been their bags searched for and removed from hold and the DCS updated, prior the departure of the aircraft?

16. Are pax/bags final figures and any relevant information/remarks transmitted to TRC before boarding closure?

17. Are any discrepancies detected during boarding process resolved prior to flt departure?

18. Upon boarding completion/closure, are staff removing all sensitive stationery from the gate and verifying the gate door is properly alarmed to avoid any inappropriate or illegal use?