Title Page
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Titolo dell'Ispezione
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Cliente / Sito
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Station
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Carrier
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Flight No.
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Conducted on
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Auditor
Flight info
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CARRIER
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FLIGHT NUMBER
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DESTINATION
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STD
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COUNTERS USED / OPENING TIME
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1. Do staff wear uniforms correctly and have appropriate attitude?<br>• Be impeccably dressed and well-mannered<br>• Do they wear in a visible manner their Airport badge?
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2. Do staff welcome customers with a smile showing involvement and a pro-active attitude? <br>Are they attentive to passengers’ needs?
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3. Are ck-in desks clean, tidy and equipped with all stationary required?
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4. Are ck-in desks open according to carrier/airport requirements?
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5. Are appropriate logo displayed on the monitors (code-share where relevant) for the correct information to passengers?<br>
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6. Are there posters describing the list of prohibited articles shown at check-in counters?<br>(posters must be clearly visible to passengers)
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7. Are security questioning of passengers performed and the posters with prohibited items addressed to, in order to make passengers aware about their restriction for carriage?
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8. Are liquids security regulations available at ck-in?
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9. Is pax identity ckd by examination of the photo compared to the document holder?<br>• Is the name of the pax document ckd on PNL shown on dcs?<br>
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10. Is passport/ID Card validity and Visa requirements (if applicable) ckd?
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11. Is hold baggage properly marked with tags showing at least the name of pax, the flt number and destination, the date?
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12. Is the correct heavy tag procedure applied?
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13. Is hand baggage policy strictly applied (weight and dimensions of hand bags ckd); use of gauges where available?<br>(the forbidden items poster may be used as a reference for this)
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14. Do staff provide all relevant information regarding:<br>• Status of the flt<br>• Boarding time<br>• Boarding gate<br>• Location of security control to have access to boarding area<br>• Reason of delay (where applicable)
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15. Is staff aware of “weapons and ammunitions transportation” procedure?
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16. Is staff aware about UNRULY and/or DISRUPTIVE passengers procedure?
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17. Is staff aware about the procedure and restrictions in case of “electronic mobility aids” transportation by air?
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18. Do staff take leave of passengers in a polite form?
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19. Are “Passenger Rights” signs (EU regulation n.261/2004) clearly shown at ck-in counters?
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20. Is all stationary removed from ck-in desks at closure and properly secured and protected against theft or illegal use?
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Additional comments:
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Auditor
