Title Page

  • Titolo dell'Ispezione

  • Cliente / Sito

  • Station

  • Carrier

  • Flight No.

  • Conducted on

  • Auditor

Flight info

  • CARRIER

  • FLIGHT NUMBER

  • DESTINATION

  • STD

  • COUNTERS USED / OPENING TIME

  • 1. Do staff wear uniforms correctly and have appropriate attitude?<br>• Be impeccably dressed and well-mannered<br>• Do they wear in a visible manner their Airport badge?

  • 2. Do staff welcome customers with a smile showing involvement and a pro-active attitude? <br>Are they attentive to passengers’ needs?

  • 3. Are ck-in desks clean, tidy and equipped with all stationary required?

  • 4. Are ck-in desks open according to carrier/airport requirements?

  • 5. Are appropriate logo displayed on the monitors (code-share where relevant) for the correct information to passengers?<br>

  • 6. Are there posters describing the list of prohibited articles shown at check-in counters?<br>(posters must be clearly visible to passengers)

  • 7. Are security questioning of passengers performed and the posters with prohibited items addressed to, in order to make passengers aware about their restriction for carriage?

  • 8. Are liquids security regulations available at ck-in?

  • 9. Is pax identity ckd by examination of the photo compared to the document holder?<br>• Is the name of the pax document ckd on PNL shown on dcs?<br>

  • 10. Is passport/ID Card validity and Visa requirements (if applicable) ckd?

  • 11. Is hold baggage properly marked with tags showing at least the name of pax, the flt number and destination, the date?

  • 12. Is the correct heavy tag procedure applied?

  • 13. Is hand baggage policy strictly applied (weight and dimensions of hand bags ckd); use of gauges where available?<br>(the forbidden items poster may be used as a reference for this)

  • 14. Do staff provide all relevant information regarding:<br>• Status of the flt<br>• Boarding time<br>• Boarding gate<br>• Location of security control to have access to boarding area<br>• Reason of delay (where applicable)

  • 15. Is staff aware of “weapons and ammunitions transportation” procedure?

  • 16. Is staff aware about UNRULY and/or DISRUPTIVE passengers procedure?

  • 17. Is staff aware about the procedure and restrictions in case of “electronic mobility aids” transportation by air?

  • 18. Do staff take leave of passengers in a polite form?

  • 19. Are “Passenger Rights” signs (EU regulation n.261/2004) clearly shown at ck-in counters?

  • 20. Is all stationary removed from ck-in desks at closure and properly secured and protected against theft or illegal use?

  • Additional comments:

  • Auditor

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