Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Service Audit
Full brand standards audit The Milestone Group
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Select date
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1.Was the duty manager visible within the restaurant during service ?.
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2. Did all team members and management adhere to correct standards of uniform and jewellery ?.
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3. Did duty manager have their personal licence on them?.
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7. We're allergy data sheets produced on request?
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8. Did every drink match brand spec, unless guest requested otherwise ?.
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9. Was the back yard clean and free of litter ?.
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10. Was the entrance , including the doors and glass , clean and free if litter , cigarette butts and leaves ?.
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11. We're all exterior and interior light bulbs in working order ?.
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12. Was music playing within the restaurant ?
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13. Were toilet checks completed?
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14. Was the Foh comms board set up in accordance with brand standard
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15. We're targets + incentives displayed?
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16 . We're tables clean and dry ?.
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17. Were tables set correctly ?
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18. Was the cutlery clean and polished , with no smears ?.
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19. Was outside dining set for trade ?.
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20. Was the telephone answered within 4 rings ?.
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21. Were guests acknowledged within 30 seconds of arrival ?.
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22. Was there a cookery school display shelf in the entrance with brochures and cookbooks on display for sale?
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23. Were all guest spoken to, upon being seated or during their meals ,about upcoming events, offers or cookery school?
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24. Was a second till opened where a third guest joined the queue for the till ?.
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25. Were all tables set with a full clean salt & pepper, promo A5 clean, flower vase clean water, cookery school brochure facing the entrance?
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26. Was the service station , including cutlery shelves and condiments , set up and maintained?
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27. Did every dish match the spec recipe , including crockery and garnishes ?
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28. Were children's meals served before the adult meals at the same table ?
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29 . Were all starters delivered to guests within 10 minutes of orders being placed ?.
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30. Were all main courses delivered to guests within 20 minutes of orders being placed or within 10 minutes of starters being cleared ?.
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31. Once main meals were delivered , were guests asked whether they would like any sauces ?
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32. Did check backs happen within 5 minutes of main meals being delivered ? 'How is everything?'
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33. Were all guests offered an extra drink at any point when their glasses were less than a half full ?.
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34. Were plates cleared within 5 minutes of everyone finishing their meal ? Without leaning over the guest?
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35. Was dessert cutlery & napkin delivered to the tables along side the dessert orders placed neatly ?
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36. Were desserts delivered to guests within 10 minutes of order being placed ( or called away if they had been pre - ordered ) ?.
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37 . Was the tea/coffee delivered within 5 minutes of order being placed or desserts being cleared at brand standard serve?
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38. Were all tables cleared within 5 minutes of guests leaving ?.
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39. Did all guests receive a goodbye with a thank you for their visit ?.
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Are all blackboards up to date with relevant information and clear selling of upcoming events?
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Can team members tell you what is on draught currently - all lines? Choose 2 at random
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41. Action plan required? Must be produced in the body of the email attached to this document
Back Office Audit
Safe Checks
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Has a morning cash rec being completed?
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Do monies recorded on cash rec match monies in the safe? If not note the variance and resolve with site manager whilst on site
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Select date
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Do all PDQ receipts match recorded figures on cash analysis and cash rec?
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Do daily sales figures match main till read receipts?
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Are all receipts accounted for on purchase costs as well as cash rec & cash analysis and are there any items which shouldn't be paid from petty cash?
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All E-Vouchers have been redeemed on milestone online?
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All Invoices are on Purchase costs wet & food and filed
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Are there any incorrect or irregular prices showing on invoices? If yes note and action for credit note with a record noted on Purchase costs page
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Check all tab receipts attached to comms (living social, 241 nus brunch, deliveroo)? Are there any odd transactions?
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Is the till float at £150?
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Select date
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Are nightly cash takings in a sealed banking bag, signed, dated & monetary values recorded?
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Select date
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Photographs of Cash Bags sealed, signed & monetary values recorded
Computer Desktop & Emails
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Log in to site emails and check all responded? Any outstanding?
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Check sent items on email for any incorrect responses/tones and address if found
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Check last 7 days history on the web browser - are there any personal accounts being used? Are there any odd sites being accessed?
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Are all living social / wowcher vouchers redeemed?
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Are there any mailing list email addresses outstanding that need adding to the system? Loyalty cards/Resident card forms
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Have all social account messages been answered? Facebook/Twitter?
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Check the bookings diary - are all bookings being entered correctly? Have large bookings been confirmed?
