Breakfast Execution Shop Garza

• Conducted on

  Date

• Prepared by

Drive thru

Exterior

• All exterior lights in working order(building & lot lights)?

  Yes

  No

  N/A

• Menu board-Current POP, correctly placed translite, lit, in good repair

  Yes

  No

  N/A

• DT-landscaping, lane & windows clean

  Yes

  No

  N/A

Service

• Employee interaction-greetings & farewells, attentiveness at all points.

  Yes

  No

  N/A

• AAT execution

  Yes

  No

  N/A

• TET <300/ OEPE <120 seconds

  Yes

  No

  N/A

• Order verified and repeated?

  Yes

  No

  N/A

• Were the OT/Cashier Functions split?

  Yes

  No

  N/A

• Pull Forward/OOSP in use? If pulled Forward, how was your experience?

  Yes

  No

  N/A

Quality & Accuracy

• Entree hot, neatly assembled and prepared as you ordered it?

  Yes

  No

  N/A

• Did you receive necessary condiments (sauce, syrup)?

  Yes

  No

  N/A

• Was the hashbrown hot and fresh ( crispy and taste good)?

  Yes

  No

  N/A

• Was your drink served at right temperature, prepared correctly and taste good?

  Yes

  No

  N/A

• What did you order?

Dine In

Lobby

• Interior of the restaurant clean (floors, seating, beverage station and stocked)?

  Yes

  No

  N/A

• Restrooms-clean, stocked and available and in good repair.

  Yes

  No

  N/A

• DT-landscaping, lane & windows clean

  Yes

  No

  N/A

Service

• Employee interaction-greetings & farewells, attentiveness at all points.

  Yes

  No

  N/A

• AAT execution

  Yes

  No

  N/A

• Dual point procedures executed correctly?

  Yes

  No

  N/A

• Wait time/ service time < 90 seconds

  Yes

  No

  N/A

• In EOTF restaurant Kiosks open and working, Guest Experience Leader present?

  Yes

  No

  N/A

• Pull Forward/OOSP in use? If pulled forward and how was experience

  Yes

  No

  N/A

Quality and Accuracy

• Entree hot, neatly assembled and prepared as you ordered it?

  Yes

  No

  N/A

• Did you receive necessary condiments( sauce, syrup etc)?

  Yes

  No

  N/A

• Was the hasbrown hot and fresh?

  Yes

  No

  N/A

• Was your drink served at right temperature, prepared correctly and taste good?

  Yes

  No

  N/A

• What did you order?

miscellaneous

• 2nd side prep in use?

  Yes

  No

  N/A

• Shift manager managing the shift from the observation post?

  Yes

  No

  N/A

• McCafe cell used?

  Yes

  No

  N/A

• Production manager available?

  Yes

  No

  N/A

• Hours of operations posted, current?

  Yes

  No

  N/A

• Pre-shift checklist completed?

  Yes

  No

  N/A

• food safety checklist done?

  Yes

  No

  N/A

• How many crew visible on floor?