Title Page

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Restaurant

  • Please wait to be seated at each entrance

  • Enough tables set for breakfast and to standard

  • Breakfast area clean and free from debris

  • Entrances clean & welcoming

  • Toilets clean & fully stocked

Buffet tables

  • Buffet to be covered with brand nominated cloth, clean and in good repair (na in W Inns)

  • Rotary toaster resting on stable surface with "careful hot" notice on top

Display baskets and stands fully stocked with

  • White & brown tin bread

  • Cinnamon and raisin bagels, sourdough crumpets

  • Pain au raisin and pain au chocolat

  • Flapjack and buttermilk pancakes

  • Black plastic tongs (not metal)

  • Butter and sunflower spread portions

  • Selection of jams and marmalade, honey,maple syrup, peanut butter, marmite and nutella

  • Cereal rotary unit filled with branded cereals incl granola

  • Weetabix, muesli, & mixed dried fruit available in white crock dishes

  • Strawberry, raspberry, redcurrant & cherry compote

  • Yeo valley yogurts: natural Greek & 3 flavours displayed in ice

  • Brand wire baskets with bananas and apples

  • Brand bowls with ice for fruit salad and grapefruit

Drinks

  • Orange juice, cranberry, Apple, fruit smoothie and iced water on brand coasters

  • Teas available as standard: everyday, peppermint, camomile, pure green tea(not flavoured), lemon & ginger, decaf +2 flavours

  • Kenco decaf coffee sachets

  • White, brown and low sugar sachets

  • Brand designated coasters for whole, semi-skimmed, & skimmed milk next to cereals

  • Semi-skimmed milk next to coffee station if on separate table

  • Air pots positioned safely back from edge of table

Crockery

  • White pot for dirty teaspoons

  • Cereal bowls, side plates, mugs, glasses and teaspoons all clean and in good repair and match

  • Teapots min 6, small jugs min 6, clean and in good repair

  • Napkins beside plates

  • Metal table tidy for teabags etc

  • Clean teaspoons next to yoghurts

Food quality checks, appearance, taste and temperature

  • Bacon

  • Sausages/vegetarian sausages

  • Fried eggs/poached

  • Scrambled eggs/omelettes

  • Hash browns not fried

  • Grilled tomatoes

  • Mushrooms (don't hold in water or longer than 20 mins)

  • Bubble & Squeak

  • Black pudding

  • Baked beans

  • Is correct crockery being used in buffet sites (high volume/low volume), and we always start & finish with plated food to ensure food is always served hot

  • In buffet restaurants, probe food regularly to ensure food is kept hot

Team

  • Is everyone's uniform clean, ironed and in good condition

  • Is everyone's hair clean & tidy? If longer than shoulder length, is it tied back?

  • Only sleeper earrings or plain wedding band?

  • Nail should be clean, short & free of polish or extensions

  • Tights or socks should be worn

  • All team should wear black, low heeled, closed toe shoes

  • Duty management should look smart and professional

  • Brand loyalty cards should be available & team confident to discuss the benefits

Comfortable atmosphere

  • Is the background music set to required level & not too loud?

  • TVs should be on bbc news channel only and mute

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