Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Exterior

  • Drive-thru menu, pedestal, order area clean and well maintained<br>

  • Drive-Thru/Hop thru window/door and surrounding area clean

  • All lights working at night or all appropriate lights powered off during day

  • Dumpster clean/ Lids closed

  • Landscape clean and neat

  • Parking lot clean and litter free, curbs, patio swept

  • Regular pressure washing of lot evident

  • Menu housings clean and wiped down. No POPS screens minimized

  • Restrooms clean

  • Restroom Verification form present and in use

Interior

  • Walk-in Freezer cleaned/organized

  • Walk-in Cooler cleaned/organized

  • All product dated and tempering with correct dates in walk-in cooler/reach-in cooler/dresser table

  • Dry stock neat- cases properly opened - par levels appropriate

  • Floor swept/dust pans and brooms stored properly

  • Trash cans in good repair

  • Product stocked in all areas for anticipated business

  • Kitchen stainless clean and wiped down<br>

  • Ice Cream and Slush machine cleaned and in good repair

  • Reach-In freezer and cooler clean, organized, and stocked

  • Fountainette clean, organized, and stocked for business

  • Proper front procedures witnessed

  • Ceiling tiles/ AC registers clean and in good repair

  • All gaskets in good repair

  • Sonic Radio playing

  • All proper position procedures witnessed (prep/kitchen/front)

Team Members

  • Name Tags

  • Hair contained and clean shaven faces

  • Appropriate jewelry

  • Fingernails cared for to Sonic guidelines

  • Each team member correctly answer "What is a late ticket?"

  • Uniforms clean/ wrinkle free

  • Correct staffing for volume

  • Attitudes positive, big smiles, and ready for service

  • Staff present (please note all managers and staff present during audit)

Manager Duties

  • Current schedule posted

  • Sonic Safe Temperature Log completed as required

  • Internal Meat Temperature Log completed as required

  • Manager desk neat and organized

  • Drive-in is safe and secure - back door locked

  • Count drawer and cash on hand

  • Deployment chart complete

  • Every employee e-learning certified

WOW! Carhop Experience

  • Carhop introducing themselves at delivery, reviewing order

  • Carhop THANKING each customer at close of deliver

  • Carhop skating or running, walking briskly to and from delivery

  • Carhop performing check back with "how was your service?, how was you meal?, can I interest you in a _______ for dessert?"

  • Carhops highlighting Fan track survey and bringing attention to customer

  • Smile tray stocked and being utilized

WOW! Switchboard Experience

  • POS being answered in under 10 seconds

  • Welcomes customer to Sonic, introduces self

  • Smile heard in the voice

  • Knows the Sonic menu and can take order efficiently

  • Asks customer if everything on their screen is correct and thanks the customer for their business

WOW! Drive-Thru Experience

  • Customer greeted at speaker under 10 seconds

  • Welcomes customer to Sonic, introduces self

  • Smile heard in voice

  • Adequate support at DT, more than 1 person helping to move customers

  • Customer greeted at window in 5 seconds or less

  • Hop thru door being utilized if available

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.