Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
(1) Bus Station
(2) Cleaning Contractor
(3) Tenants
(4) External Presentation
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4.1 Are landscaped areas well maintained?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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4.2 Are paths, paving and walkways free from moss, weeds and litter?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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4.3 Are exterior structures, entrenches, fencing clean maintained and in good state of repair?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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4.4 Are pedestrian and vehicle access and egress points clear and free from hazards?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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4.5 Are tactile areas free from defects or damage and clear of hazards?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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4.6 Pedestrian and vehicle crossing points clearly defined?
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Action required?
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Action
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Actual Completion Date
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4.7 Are bollards, carriageways clean serviceable and in good state of repair?
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Action required?
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Action
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Person Responsible
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Actual Completion Date
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4.8 Are pedestrian walkways, pathways and steps serviceable and in good state of repair?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
(5) First Impressions
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5.1 Is directional signage showing bus stands and services clear?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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5.2 Are entrances and concourses presentable and clean?
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Action required?
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Action
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Completion Target
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Actual Completion Date
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5.3 Are bus station staff showing a clear presence?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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5.4 Are there spider maps at all entrances?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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5.5 Where available are the TIC displaying hours of operation?
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Action required?
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Action
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Actual Completion Date
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5.6 Does the overall impression give a clean, safe and welcoming feel?
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Action required?
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Action
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Completion Target
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Actual Completion Date
(6) Internal Presentation
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6.1 Are windows clean and free from smears, floors clean and free from litter?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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6.2 Where fitted are leaflet and timetable displays clean, we'll stocked, in date and easily accessible?
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Action required?
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Action
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Person Responsible
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Actual Completion Date
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6.3 Are only Centro approved notices being displayed?
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Action required?
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Action
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Completion Target
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Actual Completion Date
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6.4 Are all information notices being displayed printed and not hand written?
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Action required?
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Action
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Actual Completion Date
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6.5 Are EPI's working and readable?
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Action required?
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Action
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Actual Completion Date
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6.6 Are auto doors in operation and working normally?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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6.7 Is view of assistance window tidy and provides a professional image?
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Action required?
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Action
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Person Responsible
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Actual Completion Date
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6.8 Are posters on display in date and displaying relevant information?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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6.9 Is lighting good and all illuminated signage lit?
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Action required?
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Action
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Person Responsible
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Actual Completion Date
(7) Staff Performance
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7.1 Bus station staff in full, clean designated uniform / attire including name badge?
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Action required?
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Action
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Person Responsible
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Actual Completion Date
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7.2 Bus station staff are not eating, drinking, smoking in view of customers?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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7.3 Staff are available within time for location for customer assistance?
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Action required?
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Action
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Completion Target
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Actual Completion Date
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7.4 Do staff greet customers courteously?
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Action required?
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Actual Completion Date
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7.5 Information given is correct and impartial?
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Action required?
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7.6 Information given is in a clear manner?
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Action required?
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Action
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Actual Completion Date
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7.7 Are staff following a procedure to deal with complaints in addition to recording them?
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Action required?
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Action
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Person Responsible
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Actual Completion Date
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7.8 Are Bus station supervisors carrying their First Aid pouches?
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Action required?
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Action
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Actual Completion Date
(8) Documentation
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8.1 Are daily health and safety checks being carried out by bus station supervisors?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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8.2 Are daily security checks being carried out by bus station supervisors?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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8.3 Are weekly HVEA checks being carried out?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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8.4 Are weekly vehicle speed checks being carried out?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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8.5 Are weekly auto door operation checks being carried out?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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8.6 Is there a record of monthly Bus Station Manager health and safety check?
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Action required?
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Action
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Person Responsible
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Actual Completion Date
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8.7 Are the Legionella checks being carried out and recorded?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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8.8 Is the bus station risk assessment up to date?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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8.9 Are the routine Fire / Emergency lighting tests being carried out?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
(9) Environment and Waste
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9.1 Is public address system working and audible and announcements being made as needed?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.2 Are help points clearly signed?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.3 If toilet facilities are available are they clean, accessible, fully equipped and monitored?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.4 Are bus station clocks accurate?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.5 Are seating areas clean and bins litter free?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.6 Are disabled access areas clearly signed?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.7 Are waiting areas clean, tidy and weather proof?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.8 Are bus station lights fully operational and providing optimum levels of lighting?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.9 Are oil spill kits available and appropriate disposal arrangements in place?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.10 Are pedestrian crossings in good state of repair?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.11 Is carriageway in good condition and marked appropriately?
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Action required?
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.12 Is the disposal of general waste being routinely carried out?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.13 Is recycled waste disposal routinely carried out ?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.14 Are bins / receptacles and area of waste disposal secure?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.15 Are designated waste disposal and storage area/s generally clean, tidy and serviceable with sufficient capacity?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.16 Is spill control equipment available on site and is any used spill control equipment / absorbent granules stored in there own designated container?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.17 Is there a designated waste paper recycling receptacle / bin within office areas ?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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9.18 Are automatic light sensors working correctly where installed?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
(10) Safety and Security
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10.1 Are fire emergency notices prominently displayed?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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10.2 Are fire exits from stands clearly identifiable?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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10.3 Are bus loading areas lined and clear?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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10.4 Are auto doors displaying warning notices?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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10.5 Are security staff on site showing a HI VIZ presence?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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10.6 Are health and safety at bus stations vinyl's visible?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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10.7 Is a first aid box present on site and is it fully stocked?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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10.8 Are drivers wearing required Hi Viz attire whilst on site?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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10.9 Are carriageway markings showing signs of deterioration?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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10.10 Is the fire alarm test record available and up to date?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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10.11Have fire extinguishers been inspected?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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10.12 is there a lift test record in place and is it up to date?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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10.13 Is there a roof fall arrest certificate in place and is it up to date?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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10.14 Are quarterly bus operator meetings taking place and being recorded?
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Action required?
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Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
(11) Drivers Database
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PLEASE SELECT RANDOM INFORMATION FROM DRIVERS DATABASE
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11.1 TICKET (1) Has ticket been recorded on drivers database?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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11.2 TICKET (1) Has operator responded?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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11.3 TICKET (2) Has ticket been recorded on drivers database?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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11.4 TICKET (2) Has operator responded?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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11.5 TICKET (3) Has ticket been recorded on drivers database?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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11.6 TICKET (3) Has operator responded?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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11.7 TICKET (4) Has ticket been recorded on drivers database?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
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11.8 TICKET (4) Has operator responded?
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Action required?
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Add action
Action
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Action
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Person Responsible
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Completion Target
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Actual Completion Date
(12) General Comments
(13) Completion & Review
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Lead Auditor / Inspector
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Designation
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Site Supervisor / Manager
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Designation
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Audit / Inspection concluded at :