Information
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Document No.
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Aircraft Type
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Sector Flown
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Flight Number
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Seat Number
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Flight Category
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Date
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Prepared by
Flight Information
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Purser Name
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SFS Name in Business Class
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Aircraft Configuaration
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Aircraft Load
Boarding
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Was your name used when you boarded the aircraft?
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What time did you board the aircraft?
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We're the crew consistent in all having their jackets on or off for boarding?
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Once seated, and prior to departure, dId the crew member introduce themselves to you?
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Did the crew member offer to explain the seat functionality?
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Did the crew member advise you of the menu in the seat pocket?
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Did the crew member advise you of the headsets, blankets, socks and eyeshades?
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Did the crew member take your jacket?
Welcome Drinks
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What time did you receive a welcome drink?
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Were you presented with the full selection of welcome drinks?
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Were you offered a wine list?
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Was the Champagne introduced first?
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Was your glass and coaster cleared with a tray
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What time did you depart. (Push-back)
Hot/Cold Towels
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Was your towel opened gently?
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Was you towel cleared immediately onto a silver tray using tongs?
On Ground Drink Order
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Was your after take off drink order taken on the ground?
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Did the crew member use your name when taking the drink order?
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We're you advised of the wide selection of alcoholic including brands, and non alcoholic beverages including hot beverages?
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We're you offered ice and garnish when you drink order was taken?
Drink Delivery
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What time was your drink delivered?
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Was your drink served with warm mixed nuts?
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Were you offered a replenishment of your drink?
Meal Service - Meal Order
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Was your meal order taken while you were enjoying your drink?
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Was you name used when your meal order was taken?
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Was the full menu selection verbally offered to you? I.e starters and main courses.
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Did the crew member ask if you will be having wine or Champagne with your meal?
Meal Service - Lay-up
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Was you tray linen delivered by two crew members?
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Did the crew member confirm your meal choice before placing the tray down?
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What time was your meal tray delivered?
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Please take a photo of tray once placed on your table and insert in to this report.
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Was a wine or Champagne glass placed on your meal tray according to your order?
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Was your water glass filled when your tray was placed on your table?
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Was your bread warm unless you had Arabic bread?
Meal Service - Wine
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Were you offered the full selection of wines in a timely manner? I.e. at the time of your starter.
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Were you provided information on the wine selection? I.e name, country of origin, vintage and grape variety.
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Did the crew member offer you an alternative drink if wine or Champagne was not taken?
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Was the bottle elegantly presented? I.e label facing the customer,
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Was your wine appropriately changed or replenished between courses?
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Was your wine or Champagne served at the right temperature?
Meal Service - Bread
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Were you offered bread at the correct temperature throughout the service?
Meal Service - Hot Meal
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Was your main course delivered immediately after your starter plate had been cleared?
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Please take a photo of tray once placed on your table and insert in to this report.
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Did the crew member confirm your main meal choice?
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Was your main dish served at an appropriate temperature?
Meal Service - Meal Tray Clearance, Dessert Cheese and Fruit Order
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Did the crew member clear your tray whilst advising you they will return to take your dessert, cheese and fruit order?
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Did the crew member return to take your order?
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Did the crew member use a note pad when taking your order?
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Were you offered wine or Champagne with your dessert, cheese or fruit order?
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Did the crew member place the appropriate cutlery?
Meal Service - Dessert, Cheese and Fruit Order
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Was your order served from a service tray?
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Was your order re-confirmed prior to being placed on your table?
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If you ordered wine or Champagne, was the glass delivered at the same time as your order?
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Were you offered a second round of Dessert, Cheese or Fruit?
Meal Service - Clearance of Dessert, Cheese and Fruit and Hot Beverage Order
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Did the crew return to take your hot beverage order with the service tray and order pad?
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Were you offered the full selection of coffee and tea available?
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We're you offered appropriate accompaniments for your hot beverage? I.e milk, or lemon slice.
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Was a chocolate box delivered with you hot beverage?
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We're you offered the full selection of liqueurs available?
Meal Service - Final Clearance
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We're you offered a hot beverage replenishment?
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Were you offered a hot towel?
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What time was your hot towel collected?
Between the Meal Service - 'We Care' (Cat 3, 4, 5 only)
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Cleanliness - Did you observe the crew using the cabin tidy bags to collect rubbish from the cabin / seat areas?
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Customer Care - Did the crew anticipate your needs?
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Refreshments - Did you observe the crew offering snacks/refreshments every 30 mins?
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Were the lavatories clean and tidy during the flight?
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Were the lavatories replenished with amenites?
Overall Cabin Crew Service
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Were you able to identify the Purser on this flight? For example did you see them in Business Class checking on the service or talking to customers?
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Do you have any other comments about your experience on this flight, or would like to recognize the performance of any of the crew?
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Based on your experience of the Cabin Crew Service on this flight, would you recommend us to your friends and family?
