Business Consultant Visit SDC

Is the store visible from the road (flags, banners, pole covers) All in good condition?

Are there sufficient marketing materials in place?

Does the store look clean and inviting when entering? (Car park free of litter, artwork correctly hung, open light on, open hours displayed, windows clean etc..)

Is the guest area a comfortable environment? (Temperature, music volume and well lit)

Is the guest area clean and free from litter? (Drinks area, chairs and tables Inc frames etc)

Are customers acknowledged within 3 seconds (Smile and eye contact)

Are the team in full, clean uniform (Black shoes, black trousers, Subway t-shirt, apron, name tag, hat. Hair net required for hair tied up off collar)<br>

Are all products readily available and fully stocked (Crisps, Cookies inc 3pk's, Condiment holder, Bottle drinks etc)

POP / advertising in line with current FAF window? (Refer to current play book)

Is the service area floor, walls and ceiling free from dirt, food and litter - attach photo of service area

Are employees hand washing correctly

Is all front line equipment clean and maintained? (Oven / Proofer, Bread Cabinet, Speed Oven, Microwave, Coffee Machine - Brewing unit)

Are all types of bread available and yesterdays bread discarded by 10am or 2 hours after opening? - Place one of each bread on one tray and take photo.

Is the sandwich unit presentable? Check thickness of veg and quality of meatballs.

Check all the front counter and back counter fridge, ensuring products are in date.

Complete & record 3 counter temps

Are all temperature records completed and accurate ( last 4 weeks)

Are all products in the storage area in date.

Is the prep area well organised and clean. (Floor, walls and ceilings) - attach photo

Is all equipment clean and well maintained (Fridge, Freezer, Prep table , Slicers, 3 compartment sink, CO2 chained)

Prep and bread level charts in place - Insert photo

Are staff up selling footlongs, cookies and drinks?

Are staff handing out receipts and promoting Subway Listens?

Is thru-put being utilised?

Are staff giving great customer service?

Are staffing levels adequate?

Are all team members registered for UoS?