Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Untitled Page
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Porter or Doorman
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1. Was the telephone answered within 3 rings or 10 seconds with an appropriate greeting or in the case of digital <br>communication, was a response received within 3 minutes?
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2. Was luggage collected from the room within 8 minutes of request for an urban hotel and 15 minutes for a <br>resort hotel (via telephone or digital communication), or within 5 minutes of pre-requested time?
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3. Did the employee knock on the door/ring the doorbell and if required wait 10 seconds, and then knock on the <br>door/ring the doorbell again and announce their department before asking to enter the room?
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4. Did the employee offer to retrieve the guest's car, arrange onward transportation or confirm pre-arranged <br>transportation?
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5. Did the employee confirm the number of pieces to be collected or arrive to the room with a trolley?
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6. Was the guest's luggage attended to at all times in public areas, once in the care of an employee?
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7. Did the employee pack the guest's luggage into the transport and confirm the number of luggage pieces at the <br>point of departure?
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8. Did the employee offer car door assistance?
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9. Did the employee offer a sincere farewell at the end of the conversation and show appreciation?
