Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Transport
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1. Was a hotel representative at the point of pick up at the scheduled time?
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2. Did the employee hold a signboard/tablet with the correct spelling of the guest's name or hotel name printed <br>(i.e. not handwritten)?
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3. Did the employee offer assistance with luggage?
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4. Did the employee offer car door assistance?
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5. Did the employee advise the estimated journey time?
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6. Was bottled water available?
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7. Was all water provided in glass bottles or alternative eco-friendly containers only (i.e. no plastic bottles)?
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8. Was local mineral water or hotel filtered bottled water promoted?
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9. Was sanitiser available within the vehicle?
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10. Was a universal telephone charger offered or readily available for the guest's immediate use?
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11. In the case of hotel transport was a Wi-Fi service provided within the car?
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12. In the case of hotel transport, was a kerbside greeting and seamless check in process provided on arrival to the <br>hotel?
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13. Did employee ascertain if the guest would like music played and if it was played, was it at an appropriate level?
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14. Did the employee ascertain if the car temperature was satisfactory?
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15. Did the employee drive in a safe and careful manner and use a headset/hands-free when making telephone <br>calls?
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16. Did the employee offer a sincere farewell at the end of the conversation and show appreciation?
