Caffe Nero Audit Metropolis Mall

• Store

• Store Manager

• Supervisor in Charge

• Date

  Date

• Auditor

• Are the tables and chairs arranged correctly?

  Good

  Fair

  Poor

  N/A

• Is the floor swept, mopped, and clean?

  Good

  Fair

  Poor

  N/A

• Are the chairs, tables, cushions in good condition (not damaged)?

  Good

  Fair

  Poor

  N/A

• Are the fans and heaters clean and free of visible dust accumulation?

  Good

  Fair

  Poor

  N/A

• Are speaker and spotlights free of visible dust accumulation?

  Good

  Fair

  Poor

  N/A

• Are windows clean and free of dust and fingerprint accumulation?

  Good

  Fair

  Poor

  N/A

• Is music playing, and is the volume set to the proper level?

  Good

  Fair

  Poor

  N/A

• Are the fences and flower pots clean ?

  Good

  Fair

  Poor

  N/A

• Are the outside condiment unit cleaned inside and out and fully stocked?

  Good

  Fair

  Poor

  N/A

• Are the ashtrays placed on tables?

  Good

  Fair

  Poor

  N/A

• Are both the ice machine and the side filters clean and free of visible dust accumulation?

  Good

  Fair

  Poor

  N/A

• Is the ice quality up to standards?

  Safe

  At Risk

  N/A

• Is softener in good condition and fully stocked?

  Safe

  At Risk

  N/A

• Are the storage rooms clean and tidy?

  Good

  Fair

  Poor

  N/A

• Is the kitchen washing area clean and tidy? Did the follow the correct color coding?

  Good

  Fair

  Poor

  N/A

• Is the dishwashing machine clean and working properly?

  Good

  Fair

  Poor

  N/A

• Is the office clean and tidy?

  Good

  Fair

  Poor

  N/A

Walk-in Fridge

• Is FIFO technique being followed?

  Safe

  At Risk

  N/A

• Are there any expired products?

  Safe

  At Risk

  N/A

• What is the quality of products?

  Safe

  At Risk

  N/A

• Is the walk-in fridge clean?

  Compliant

  Non-Compliant

  N/A

• Is the walk-in fridge tidy and well-maintained?

  Compliant

  Non-Compliant

  N/A

Walk in Freezer

• Is FIFO technique being followed?

  Safe

  At Risk

  N/A

• Are there any expired products?

  Safe

  At Risk

  N/A

• What is the quality of products?

  Safe

  At Risk

  N/A

• Is the walk-in freezer clean?

  Compliant

  Non-Compliant

  N/A

• Is the walk-in freezer tidy and well-maintained?

  Compliant

  Non-Compliant

  N/A

• Is the floor swept, mopped, and clean?

  Good

  Fair

  Poor

  N/A

• Are spotlights and speakers free of dust?

  Good

  Fair

  Poor

  N/A

• Are furniture and cushions clean and tidy?

  Good

  Fair

  Poor

  N/A

• Are flower pots cleaned?

  Good

  Fair

  Poor

  N/A

• Is the store's ambiance satisfactory? Including music, lighting, and temperature

  Good

  Fair

  Poor

  N/A

• Are the inside condiment unit cleaned inside and out and fully stocked?

  Good

  Fair

  Poor

  N/A

Retail Corner Section

• Is there enough quantity of products?

  Safe

  At Risk

  N/A

• Are there any expired products?

  Safe

  At Risk

  N/A

• Is the FIFO technique being followed?

  Safe

  At Risk

  N/A

• What is the condition and placement of the labels?

  Good

  Fair

  Poor

  N/A

• Are the products free of dust accumulation?

  Good

  Fair

  Poor

  N/A

Bar Section

• Are the microwave, oven, and toaster clean?

  Good

  Fair

  Poor

  N/A

• Is the coffee machine clean and tidy?

  Compliant

  Non-Compliant

  N/A

• Are the Bar metal surfaces clean and free of visible dust or dirt?

  Good

  Fair

  Poor

  N/A

• Are the upper shelves clean and free of visible dust accumulation?

  Good

  Fair

  Poor

  N/A

• Is the POS area clean and tidy?

  Good

  Fair

  Poor

  N/A

• Is the floor swept, mopped, and clean?

  Good

  Fair

  Poor

  N/A

Sandwich Display

• What is the quality of products?

  Compliant

  Non-Compliant

  N/A

• Is the FIFO technique being followed?

  Safe

  At Risk

  N/A

• Is there any expired products?

  Safe

  At Risk

  N/A

• Is there enough quantity of products?

  Safe

  At Risk

  N/A

• What is the condition and placement of the labels?

  Compliant

  Non-Compliant

  N/A

• Is the display clean and tidy?

  Safe

  At Risk

  N/A

Sweets Display

• What is the quality of products?

  Safe

  At Risk

  N/A

• Is there any expired products?

  Safe

  At Risk

  N/A

• Is there enough quantity of products?

  Safe

  At Risk

  N/A

• What is the condition and placement of the labels?

  Compliant

  Non-Compliant

  N/A

• Is the display clean and tidy?

  Safe

  At Risk

  N/A

Pastry box display

• What is the quality of products?

  Safe

  At Risk

  N/A

• Any expired muffins?

  Safe

  At Risk

  N/A

• Is there enough quantity of products?

  Safe

  At Risk

  N/A

• What is the condition and placement of the labels?

  Compliant

  Non-Compliant

  N/A

• Is the pastry box clean and tidy?

  Yes

  No

  N/A

Lobby Fridge

• What is the quality of products?

  Compliant

  Non-Compliant

  N/A

• Is the FIFO technique being followed?

  Safe

  At Risk

  N/A

• Is there any expired products?

  Safe

  At Risk

  N/A

• Is there enough quantity of products?

  Safe

  At Risk

  N/A

• What is the condition and placement of the labels?

  Compliant

  Non-Compliant

  N/A

• Is Lobby fridge clean and tidy?

  Safe

  At Risk

  N/A

• Does the barista's appearance follow brand standards?

  Safe

  At Risk

  N/A

• Is the customer service provided according to Caffe Nero standards ?

  Safe

  At Risk

  N/A

• Does barista offered Single Origin Coffee?

  Safe

  At Risk

  N/A

• Does the notice board have all the necessary files posted? (Staff meals,units,annual leave balance)

  Compliant

  Non-Compliant

  N/A

• Is marketing boards in place, good condition and updated?

  Compliant

  Non-Compliant

  N/A

• Is allergens table printed and placed in bar drawer?

  Compliant

  Non-Compliant

  N/A

• Is coffee check, fridge temperature and daily tasks file printed and placed in bar drawer?

  Compliant

  Non-Compliant

  N/A

• Does store has delivery channels online? (Aggregators)

  Compliant

  Non-Compliant

  N/A

• Do all employees have valid health certificates?

  Safe

  At Risk

  N/A

• Does the store have valid licences ?

  Safe

  At Risk

  N/A

• Does the store follow energy consumption measures to save electricity?

  Safe

  At Risk

  N/A