Carisch Night visit 9/26/13 update

• Unit #

• Conducted on

  Date
• Location
  Address

• Manager on duty:

• Are lot lights and sign all working?

  Yes

  No

  N/A

• Are the building lights all working?

  Yes

  No

  N/A

• Is the parking lot clean, no garbage?

  Yes

  No

  N/A

Drive thru visit

• Is the Drive thru menu board lit and setup correctly

  Yes

  No

  N/A

• Order sequence correct, great hospitality

  Yes

  No

  N/A

• Suggestive selling, offer medium or large size combo

  Yes

  No

  N/A

• Total given, " pleases and thank you "

  Yes

  No

  N/A

• Total given at window" please and thank you"<br>

  Yes

  No

  N/A

• thank you on closing,

  Yes

  No

  N/A

• Service times: this order under 150 seconds?

  Yes

  No

  N/A

• Order is accurate, hot, and prepared correct

  Yes

  No

  N/A

• Sauce and napkins: 1 per item

  Yes

  No

  N/A

Dining room

• Doors and windows clean, no finger prints

  Yes

  No

  N/A

• Dining room lights all work

  Yes

  No

  N/A

• Menu board working and setup correct

  Yes

  No

  N/A

• Dining room tables and chairs : clean

  Yes

  No

  N/A

• Beverage /sauce center: all stocked and clean

  Yes

  No

  N/A

• Threshold greeting: " Hi, welcome to Arby's "

  Yes

  No

  N/A

• Service sequence correct: Please and Thank you heard, repeat order, suggestive sell, medium or large size combo offered,

  Yes

  No

  N/A

• Order sequence correct : beverage, sandwich, fry

  Yes

  No

  N/A

• Service time under 90 seconds

  Yes

  No

  N/A

• Lobby table touch noticed

  Yes

  No

  N/A

• Garages not over flowing

  Yes

  No

  N/A

• All Employees in proper uniform

  Yes

  No

  N/A

Front counter & Fry station

• All equipment is operational, nothing closed early

  Yes

  No

  N/A

• Minimum or no par levels<br>

  Yes

  No

  N/A

• Timers are operating

  Yes

  No

  N/A

Bathrooms

• Sink and mirror clean

  Yes

  No

  N/A

• Floors, wall, ceiling clean

  Yes

  No

  N/A

• Toilets , urinal clean

  Yes

  No

  N/A

• Toilet paper and or paper towel stocked. All toweling in its holder

  Yes

  No

  N/A

• Garbage not over flowing

  Yes

  No

  N/A

• No Odor

  Yes

  No

  N/A

Management

• Hourly round noticed and full

  Yes

  No

  N/A

• Beef sheet complete and up to date

  Yes

  No

  N/A

• All temps up to date

  Yes

  No

  N/A

• Sales cooking labor up to date

  Yes

  No

  N/A

Safety is Paramount

• 4 hour cleaning initials 2pm and 5pm completed. 9pm in progress or completed.

  Yes

  No

  N/A

• Day deposit has been taken to bank

  Yes

  No

  N/A

• If dining room is closed , no one else other than at least 3 closers are in the building - Confirm with MOD they understand this policy

  Yes

  No

  N/A

• All door glass clean

  Yes

  No

  N/A

• When Dining room is closed - bathrooms are checked and doors propped open - Confirm with MOD they understand this policy

  Yes

  No

  N/A

• At least 3 closers , all closers will leave together. Confirm with MOD they understand this policy

  Yes

  No

  N/A

• All closing employee who have vehicles are parked near the doors used to leave building at night - Confirm with MOD they understand this policy

  Yes

  No

  N/A

• Back door is shut , no one is going out back door after dark - Confirm with MOD they understand this policy

  Yes

  No

  N/A

• Safe locked, no day lock

  Yes

  No

  N/A

• Personal alarm on all Managers, emergency alarm code known - Confirm with MOD they understand this policy

  Yes

  No

  N/A

• Manager on duty signature

  Sign