CCF

• Document No.

• Audit Title

• Account name/number

  2441-SC04 Sighthill

  2524-SC08 Kirkcaldy

  2437-SC22 Edinburgh airport

• Account Name :

  2441-SC04 Sighthill

  2524-SC08 Kirkcaldy

  2437-SC22 Edinburgh airport
• Address / Location
  Address

• Customer to fill in this part of the document

• ( 1 - Dissatisfied <------> 10 - Excellent )

Quality / Service

• Are you satisfied with the appearance of Assured Personnel i.e. uniform?

  Yes

  No

• Are you happy with the competence of Assured Staff?

  Yes

  No

• How happy are you with the presentation of vehicles?

• Are you happy that all safety checks on vehicles are completed correctly?

  Yes

  No

• Are the 'Ready to Rent' hangers being signed and completed correctly?

  Yes

  No

• Please score the cleanliness of the workplace

• Are you happy with operator attendance/punctuality

  Yes

  No

• How satisfied are you regarding Volume and Service levels?

• Do you utilise the Assured staff for Delivery and Collection work?

  Yes

  No

• If so, are you confident that staff adhere to your policies and road regulations?

  Yes

  No

• Do you enjoy sufficient local management visits/support?

  Yes

  No

• Are you receiving evidence of regular Quality Audits from Assured Management?

  Yes

  No

Health & Safety at work

• Do we drive on site carefully and obey site limits/restrictions?

  Yes

  No

• Are we complying to your site Health & Safety rules?

  Yes

  No

• Would you like our Health and Safety Manager to visit/contact you?

  No

  Yes

• Please note a score of 6 and below in this box will result in follow up call and an escalation process will be followed

• Overall how do you rate our service out of 10?

• Comments

• Customer Name

  Sign

• Positon

  Area Manager

  Branch Manager

  Asistant Manager

• Assured manager

  Sign