Center Business Plan

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

P&L Review

• Notes/Opportunities:

Read Customer Reviews

• Notes:

Review Virtual Tour

• All current employees?

  Yes

  No

  N/A

• All categories included (general, storage, Ubox, hitches, propane)?

  Yes

  No

  N/A

• Phone number in every picture?

  Yes

  No

  N/A

• Pictures to add or improve:

Complete a monitor call for a BE/BP

• Was CSF followed? LCR rates discussed?

  Yes

  No

  N/A

Review showroom layout

• Does the showroom match the posted showroom layout?

  Yes

  No

  N/A

Inspect Hitch Bay

• Is the bay clean and organized per "hitch bay fundamentals"?

  Yes

  No

  N/A

• Is the tool box clean and stocked?

  Yes

  No

  N/A

Review front line display

• Does it shout $19.95?

  Yes

  No

  N/A

Review Receive Area

• Canopy in place?

  Yes

  No

  N/A

• Dual air reels and lights installed?

  Yes

  No

  N/A

• Is proper signage and directional arrows in place?

  Yes

  No

  N/A

• Are all employees using radios and headsets?

  Yes

  No

  N/A

• Is a UScan being used for all receives?

  Yes

  No

  N/A

• Observe a receive. Are Level 1s being completed?

  Yes

  No

  N/A

• Do we have the correct night drop signage (self-return) and is the area well lit?

  Yes

  No

  N/A

• Is the R&D cart clean and stocked per PB1027?

  Yes

  No

  N/A

Review labor saving techniques

• Is UScan being used for receives, propane, sales?

  Yes

  No

  N/A

• Is VOIP phone being used to our advantage?

  Yes

  No

  N/A

• Are employees pushing self-return at dispatch?

  Yes

  No

  N/A

• Are bar codes on all equipment and uboxes?

  Yes

  No

  N/A

• Is the location on the box pallet program?

  Yes

  No

  N/A

• Are inventory control procedures in place?

  Yes

  No

  N/A

What is the plan to increase income?