Title Page
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Select Store
- 1046 - LAKEFOREST MALL
- 1054 - COLUMBIA 1
- 1055 - REISTERSTOWN
- 2937 - COLUMBIA 3
- 4775 - DOBBIN
- 7606 - ELLICOTT CITY
- 8144 - PIKESVILLE
- 8159 - HAGERSTOWN
- 9778 - CATONSVILLE
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Conducted on
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Leader Name
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RSA Observed
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Was this a Full/Partial Observation?
- Partial Observation
- Full Observation
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What type of observation?
- New Customer
- @Work
- Upgrade
- ALL
- Bill Payment
- Prepaid Refill
- Accessory Sale
- Phone Issue
- Billing Issue
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Did the RSA ask about @Work?
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Did the RSA conduct an account audit?
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Did the RSA discuss or demo a MI product?
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Did the RSA demo a accessory solution?
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Did the RSA offer PHP/JUMP?
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Was a prepaid or SCNC solution offered?
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What Un-Carrier Experience behavior did the RSA demonstrate well?
- Make It Personal
- Explorer and Discover
- Problem Solved
- Guide the Purchase
- Stay Connected
- N/A
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Coaching Notes (Wins):
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What Un-Carrier Experience behavior did the RSA not display?
- Make It Personal
- Explorer and Discover
- Problem Solved
- Guide the Purchase
- Stay Connected
- N/A
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Coaching Notes (Opportunities):
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Leader Signiture
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RSA Signature
