Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Office
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Statement of Purpose displayed and current
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Policies & Procedures Folder displayed and current
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Incident and Accident Reports Folder displayed and up to date with summary log at the front
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Complaints and Compliments Folder displayed and up to date with summary log at the front
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Evidence of notifications sent to CQC, local authority and FSC
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Carer and customer memo file up to date
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Staff Handbook displayed and current
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Business insurance certificate displayed and current
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CQC certificate displayed and current
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UKHCA certificate displayed and current
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Business continuity plan displayed and current
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Evidence of Daily Catch Up Diary being used
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Evidence of meeting minutes being recorded
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Evidence of Action Boards being used
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Evidence of Weekly Planning Board being used
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Top 5 up to date
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Is the boat moving in the right direction up to date
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Is the boat moving faster chart up to date
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Office desks clear and tidy
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Walls and floor clear of rubbish
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Employee of Month chart up to date
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Employee of the Month on Facebook
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Latest documents from Nest on Dropbox and being used
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Filing all clear
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First aid kit fully stocked
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Electrical appliances safe and clean
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Fire extinguisher in date
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Fire blanket in kitchen present
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Smoke alarm tested
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Office environment safe
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Staff notice board up to date
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Washing up area clear
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General office tidiness
StaffPlan and PASS System review
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Customer reviews on Staffplan up to date and on whiteboard
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Carer reviews on StaffPlan up to date and on whiteboard
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Training on StaffPlan up to date and on whiteboard
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Recruitment documents on StaffPlan up to date (e.g. MOT certificate, insurance, etc)
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All alerts on PASS System resolved correctly
Carer files
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Name of carer 1
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Recruitment and file checklist at front of file
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Application form fully completed
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Full working history and all gaps accounted for
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Work references present and matches dates on application form
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Personal reference present and matches dates on application form
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Proof of photo ID
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2 proofs of address
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Evidence of right to work in UK
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Record of interview
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Health declaration completed
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Evidence of offer letter sent
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Acceptance letter present
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Contract signed and dated by employee
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Contract signed and dated by employer
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Working time directive completed
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Proof of Gov.uk check to assess driver points total and confirm they are not disqualified
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If foreign driving licence, evidence to check driver status
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MOT certificate on file and on StaffPlan and in date
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Business insurance class 1 certificate on file and on StaffPlan and in date
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Driving for Work Policy Signed
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Copy of ID badge
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DBS certificate valid
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CIS certificate
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Moving & Handling training certificate (annual update)
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Medication training certificate (annual update)
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Infection control certificate (annual update)
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Protecting Adults from Abuse certificate (annual update)
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Protecting Children from Abuse (annual update)
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Food hygiene and preparation (annual update)
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Health & Safety including COSHH (annual update)
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Basic life support (3 yearly update)
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Fire safety awareness (annual update)
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Mental capacity act (annual update)
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Evidence of shadowing
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Spot check conducted in last 6 months
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Supervision conducted in last 6 months
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End of probation performance appraisal
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Annual appraisal conducted
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Carer details correct on StaffPlan
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Carer details correct on Highrise
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Carer details correct on PASS System
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Name of carer 2
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Recruitment and file checklist at front of file
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Application form fully completed
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Full working history and all gaps accounted for
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Work references present and matches dates on application form
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Personal reference present and matches dates on application form
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Proof of photo ID
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2 proofs of address
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Evidence of right to work in UK
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Record of interview
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Health declaration completed
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Evidence of offer letter sent
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Acceptance letter present
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Contract signed and dated by employee
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Contract signed and dated by employer
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Working time directive completed
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Proof of Gov.uk check to assess driver points total and confirm they are not disqualified
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If foreign driving licence, evidence to check driver status
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MOT certificate on file and on StaffPlan and in date
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Business insurance class 1 certificate on file and on StaffPlan and in date
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Driving for Work Policy Signed
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Copy of ID badge
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DBS certificate valid
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CIS certificate
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Moving & Handling training certificate (annual update)
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Medication training certificate (annual update)
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Infection control certificate (annual update)
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Protecting Adults from Abuse certificate (annual update)
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Protecting Children from Abuse (annual update)
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Food hygiene and preparation (annual update)
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Health & Safety including COSHH (annual update)
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Basic life support (3 yearly update)
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Fire safety awareness (annual update)
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Mental capacity act (annual update)
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Evidence of shadowing
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Spot check conducted in last 6 months
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Supervision conducted in last 6 months
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End of probation performance appraisal
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Annual appraisal conducted
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Carer details correct on StaffPlan
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Carer details correct on Highrise
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Carer details correct on PASS System
Customer file
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Name of customer 1
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Front page completed correctly
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Detailed directions to customer's home
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Access details on PASS and StaffPlan
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3 emergency contacts given
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Support plan completed with detail
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Customer guide declaration of receipt signed
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Risk assessments completed with detail
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Evidence of equipment checks being carried out
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Medication support plan completed and signature of consent obtained
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Customer consent form signed
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Visit notes being completed correctly on PASS
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MAR sheet information being completed correctly on PASS
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Evidence for lasting powers of attorney present
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Confirmation of instructions / purchase order form present
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Terms of business fully signed and charge rates for care given
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Signed by customer
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Signed by assessor
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Review conducted in last 6 months
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Review evident on StaffPlan
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Customer details correct on StaffPlan
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Customer details correct on Highrise
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Customer details correct on PASS System
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Name of customer 2
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Front page completed correctly
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Detailed directions to customer's home
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Access details on PASS and StaffPlan
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3 emergency contacts given
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Support plan completed with detail
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Customer guide declaration of receipt signed
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Risk assessments completed with detail
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Evidence of equipment checks being carried out
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Medication support plan completed and signature of consent obtained
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Customer consent form signed
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Visit notes being completed correctly on PASS
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MAR sheet information being completed correctly on PASS
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Evidence for lasting powers of attorney present
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Confirmation of instructions / purchase order form present
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Terms of business fully signed and charge rates for care given
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Signed by customer
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Signed by assessor
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Review conducted in last 6 months
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Review evident on StaffPlan
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Customer details correct on StaffPlan
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Customer details correct on Highrise
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Customer details correct on PASS System
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Audit conducted by