CFOE Visit Template

• Client / Site

  Select

• Conducted on

  Date

Show Time Availability

• Are show times posted to all platforms, readily available for purchase with correct price cards?

  Yes

  No

  N/A

• Site proactively adding screens/shows as business dictates? Team aware of shows with high volume of sales?

  Yes

  No

  N/A

• Operating schedule appropriately aggressive with the market & cohorts?

  Yes

  No

  N/A

Exterior & Walkup

Exterior Observations / Exterior Guest Journey

• Parking lot condition

  Select Clean Safe Dirty Unsafe

  • Clean
  • Safe
  • Dirty
  • Unsafe

• Exterior lighting

  NA - Daytime visit

  All functional

  Some broken / non-functional

• Exterior Poster Cases

  Select NA - Don't have any Clean / Lit Dirty / Damaged / Unlit

  • NA - Don't have any
  • Clean / Lit
  • Dirty / Damaged / Unlit

• Marquee / Exterior Signage

  Select Daytime Visit Don't Have Any Clean / Lit / Undamaged Dirty / Lighting Out / Damaged

  • Daytime Visit
  • Don't Have Any
  • Clean / Lit / Undamaged
  • Dirty / Lighting Out / Damaged

• Landscaping

  Select Mall Location / NA Good condition Poor condition (provide comments / photos)

  • Mall Location / NA
  • Good condition
  • Poor condition (provide comments / photos)

• Trash Area / Compactor

  Select Shared / Landlord Maintained Area Clean / Secure / Free from visible trash Area Dirty / Trash Overflowing / Unsecure

  • Shared / Landlord Maintained
  • Area Clean / Secure / Free from visible trash
  • Area Dirty / Trash Overflowing / Unsecure

• Sidewalks

  Mall Location / NA

  Clean / Safe

  Dirty / Unsafe

• Entry Doors

  Select Mall Location / NA Clean / All Operational / Safe Dirty / Damaged / Unsafe / Excessive or improper signage

  • Mall Location / NA
  • Clean / All Operational / Safe
  • Dirty / Damaged / Unsafe / Excessive or improper signage
Other Exterior Observations

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Exterior Guest Pain Points

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  Media

Lobby

• Management visible on the floor upon walk-in.

  Yes

  No

  N/A

• Greeter or manager actively welcoming guests with a smile & positive attitude? (10 ft smile / 5 ft greet)

  Yes

  No

  N/A

• Lobby floor clean and safe?

  Yes

  No

  N/A

• Lobby trash maintained?

  Yes

  No

  N/A

• Lobby comfortable, free of odor, music playing?

  Yes

  No

  N/A

• Lobby lighting and signage lit and functional?

  Yes

  No

  N/A

• Good merchandising practices in place? (Well displayed, easily accessible, & readily available)

  Yes

  No

  N/A

• Cue lines well managed?

  Yes

  No

  N/A

• Are kiosks and other guest-facing technology fully functional? (Kiosks, POS, Digital Displays)

  Yes

  No

  N/A

• Movie posters properly placed and sniped?

  Yes

  No

  N/A

• Unlimited table clean and effectively presented?

  Yes

  No

  N/A

• Team Members actively working to maintain cleanliness of all guest facing areas?

  Yes

  No

  N/A
Other Lobby Observations / Opportunities

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Lobby Guest Pain Points

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  Media
Game Area Observations / Issues (Games functioning / Effective Placement / Quality Prizes)

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  Media

Concession Stand

• Guest-facing surfaces of concession clean?

  Yes

  No

  N/A

• All napkins, straws and condiments stocked and neat?

  Yes

  No

  N/A

• All soda towers lit and clearly labeled?

  Yes

  No

  N/A

• All concession marketing materials neatly and effectively placed?

  Yes

  No

  N/A

• Hot foods prepared and ready for sale?

  Yes

  No

  N/A

• Impulse freezers, coolers, candy racks full with product faced?

  Yes

  No

  N/A

• Cast members warmly greeting guests and working with urgency?

  Yes

  No

  N/A

• Team knowledgeable of promotions and merchandise offerings?

  Yes

  No

  N/A

• Team members trained in applicable City/State codes and following correct processes when preparing food items? (Ex. "Corn, oil, pop" safety / ice scoop used & stored correctly / etc.)

  Yes

  No

  N/A

• Upselling / Suggestive Selling / Leading with Loyalty observed?

  Select Consistent compliance observed. Some effort observed but not consistent. Staff needs additional coaching. Leadership in position were observed failing.

  • Consistent compliance observed.
  • Some effort observed but not consistent.
  • Staff needs additional coaching.
  • Leadership in position were observed failing.

• Evidence of a culture of "Finding a way to say YES?"

  Yes

  No

  N/A

• Good cleaning practices in place for concession equipment, cabinets, counters, walls and other surfaces.

  Select Great practices. Very clean. Generally clean with some minor opportunity. Additional attention is needed in several areas. Cleanliness of multiple areas is below standard? Most areas do not meet standards.

  • Great practices. Very clean.
  • Generally clean with some minor opportunity.
  • Additional attention is needed in several areas.
  • Cleanliness of multiple areas is below standard?
  • Most areas do not meet standards.

• Team members in proper uniform and non-slip shoes?

  Good

  Fair

  Improvement Required

• Taste & freshness of popcorn & soda achieve our quality standards?

  Yes

  No

  N/A

• Stock levels good for the level of business?

  Yes

  No

  N/A

• Proper food labeling and dating practices in place?

  Yes

  No

  N/A

• Food safety logs in use and completed properly?

  Yes

  No

  N/A

• Are all permits & licenses posted and up to date? (Health permit, operating license if applicable, liquor license if applicable, Serve-Safe certifications if required.)

  Yes

  No

  N/A

• Are free of pest activity?

  Yes

  No

  N/A
Other Concession Observations

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Kitchen

• Kitchen floor clean and safe?

  Yes

  No

  N/A

• 3 Bay Sink clean, properly labeled, and used correctly? Sanitizer test strips available & in use?

  Yes

  No

  N/A

• Ice machine clean, free from sludge/mold, and evidence of regular sanitization?

  Yes

  No

  N/A

• Refrigerators and freezers clean & at proper temperature?

  Yes

  No

  N/A

• Soda BIB racks and lines clean and BIBs in date?

  Yes

  No

  N/A

• Kitchen free from accumulated trash / cardboard?

  Yes

  No

  N/A

• Area free of pest activity?

  Yes

  No

  N/A

• Kitchen equipment clean & well-maintained? (Oven, fryer, prep table, etc.)

  Yes

  No

  N/A
Kitchen Observations

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Hallways

• Hallway carpets and/or tile clean / spills addressed promptly?

  Yes

  No

  N/A

• Auditorium marquees lit and functioning properly?

  Yes

  No

  N/A

• Auditorium entry doors functioning properly?

  Yes

  No

  N/A

• Hallway trash emptied and exterior of cans clean?

  Yes

  No

  N/A

• Hallway posters properly merchandised, and lit cases illuminated?

  Yes

  No

  N/A

• Water fountains functional and clean?

  Yes

  No

  N/A

• Hallway seating clean and any vending equipment clean and full?

  Yes

  No

  N/A

• Hallway lighting all functional?

  Yes

  No

  N/A

• Booster seats available and clean?

  Yes

  No

  N/A

• All non-guest area doors secure?

  Yes

  No

  N/A
Hallway Observations

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Hallway Guest Pain Points

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Auditoriums

• Auditorium trash can empty and area free of spills and odor?

  Yes

  No

  N/A

• Carpet and wall carpet in entry ramps clean and in good repair?

  Yes

  No

  N/A

• Aisle lighting functional and covers clean?

  Yes

  No

  N/A

• Tops of banisters and handrails clean to the touch?

  Yes

  No

  N/A

• Auditorium properly cleaned between shows? (NA if before 1st show)

  Yes

  No

  N/A

• Seats properly functioning and in good repair?

  Yes

  No

  N/A

• Any active ceiling leaks observed?

  No

  Yes

  N/A

• Ceiling tiles in good condition? Note any dangerous conditions observed.

  Yes

  No

  N/A

• Cleaning lights functional & in good repair?

  Yes

  No

  N/A

• Any soiled seats observed in need of extraction or seat cleaning service?

  Select No soiled seats observed. Some individual seats that need extraction or replacement. Multiple seats the need professional cleaning.

  • No soiled seats observed.
  • Some individual seats that need extraction or replacement.
  • Multiple seats the need professional cleaning.

• Auditorium lighting functioning and area properly illuminated between shows?

  Select Yes Few light bulbs need replacement. Multiple light bulbs are out and need replacement. Light levels inadequate for guest comfort and safety.

  • Yes
  • Few light bulbs need replacement.
  • Multiple light bulbs are out and need replacement.
  • Light levels inadequate for guest comfort and safety.

• Emergency exit doors clean, functional and unobstructed?

  Yes

  No

  N/A

• Fire Extinguishers Tagged and in compliance?

  Yes

  No

  N/A

• Auditorium temperatures comfortable? Odor free?

  Yes

  No

  N/A
Physical Auditorium Observations

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Auditorium Maintenance Issues

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Presentation Quality & Comfort Observations

• Did film(s) start on time?

  Yes

  No

  N/A

• Are pictures in the correct format/aspect ratio and filling the screen? Image bright & vibrant with no flickering?

  Yes

  No

  N/A

• Sounds levels suitable with all channels working? Free from crackling and not muffled?

  Yes

  No

  N/A

• Presentation free from outside sound (HVAC noise, other films, rattling fixtures, etc.) and light pollution?

  Yes

  No

  N/A

• Evidence of auditorium checks being properly conducted with systems in place? Is "zero-tolerance" enforced to prevent disruption?

  Yes

  No

  N/A
Other Presentation Quality & Comfort Observations

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GM Presentation Follow-Up

• Have all technical issues been reported to TSNOC?

  Yes

  No

  N/A

Auditorium Janitorial

• Are carpets properly vacuumed?

  Yes

  No

  N/A

• Are floors clean and mopped, free from spills and accumulated dust/dirt/buildup?

  Yes

  No

  N/A

• Are cupholders, armrests and other guest touchpoints clean?

  Yes

  No

  N/A

• If recliners, do floors under recliners show signs of regular cleaning?

  Yes

  No

  N/A

• If recliners, are cushion crevices free from food/debris?

  Yes

  No

  N/A
Additional Auditorium Janitorial Observations

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Restrooms

• Restroom door and handle clean?

  Yes

  No

  N/A

• Trash can clean and emptied? Bag liner correctly in place?

  Yes

  No

  N/A

• Is the floor clean and free from spills?

  Yes

  No

  N/A

• Counters, mirrors and sinks, faucets clean and operational with good water flow?

  Yes

  No

  N/A

• Wall behind counter or under hand dryers clean?

  Yes

  No

  N/A

• Stalls in good repair? Door locks, handles, coat hooks in place?

  Yes

  No

  N/A

• All areas free from graffiti?

  Yes

  No

  N/A

• Ceiling in good condition and clean? Vents clean?

  Yes

  No

  N/A

• Urinals, toilets and seats in good repair?

  Yes

  No

  N/A

• All dispenser equipment stocked, clean and functioning?

  Yes

  No

  N/A

• All lighting functional and lamps of same type? Covers in place?

  Yes

  No

  N/A

• "Employees Must Wash Hands" signage in place?

  Yes

  No

  N/A

• Evidence of frequent restroom checks being performed?

  Yes

  No

  N/A
Restroom Observations

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Restroom Janitorial Observations

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Storage

• Stock levels appropriate?

  Select Stock levels good. Stock levels excessive. Over-ordering. Stock levels inadequate. Under-ordering Stock levels impacted by Sysco shortages.

  • Stock levels good.
  • Stock levels excessive. Over-ordering.
  • Stock levels inadequate. Under-ordering
  • Stock levels impacted by Sysco shortages.

• Current FEFO signage posted? Stock dated and rotated per guidelines?

  Yes

  No

  N/A

• Lighting functional, shelves 6 inches from ground, 18" clearance from ceiling?

  Yes

  No

  N/A

• Room(s) clean, organized and free of safety concerns?

  Yes

  No

  N/A

• Free from pest activity?

  Yes

  No

  N/A
Storage Room Observations

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Janitor's Closet

• Janitor's closet clean and organized? No trash kept?

  Yes

  No

  N/A

• 3 color mop system in place and being followed?

  Yes

  No

  N/A

• Free from pests?

  Yes

  No

  N/A
Janitor's Closet Observations

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Staff

• Theatre appropriately staffed for business levels?

  Select Proper staffing levels in place. Slightly under-staffed. Slightly over-staffed. Very under-staffed. Very over-staffed.

  • Proper staffing levels in place.
  • Slightly under-staffed.
  • Slightly over-staffed.
  • Very under-staffed.
  • Very over-staffed.
Staff Shout-Outs to Note (Unreasonable Hospitality, Extraordinary Experience, etc.)

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Staff Observations

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Any Feedback from Team Members shared?

• undefined

Break Room / Clock Room

• All required postings available near the time clock?

  Yes

  No

  N/A

• Team Bulletin posted / available?

  Yes

  No

  N/A

• Evidence of communication / sharing of Vision and Values?

  Yes

  No

  N/A

• Is the break room clean with comfortable seating available?

  Yes

  No

  N/A

• Are snacks and personal care kits available?

  Yes

  No

  N/A

• Evidence of Shift Huddles and Communication of CSAT / InMoment Feedback with Team Members?

  Yes

  No

  N/A
Break Room / Clock Room Observations

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  Media

Projection Booth

• Projectors, pedestals, port glass and lenses properly detailed?

  Yes

  No

  N/A

• Appropriate number of spare lamps and filters on hand?

  Yes

  No

  N/A

• Lamp Changing Equipment Available and Evidence of Proper Usage?

  Yes

  No

  N/A

• Booth clean and organized?

  Yes

  No

  N/A

• Booth floor free from popcorn, dirt and buildup?

  Yes

  No

  N/A

• Any booth storage rooms clean and organized?

  Yes

  No

  N/A

• Projectors free of errors and alerts? Any issues reported with the TSNOC?

  Yes

  No

  N/A
Booth Observations

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Maintenance Observations

• Does the site have a Maintenance Person employed?

  Yes - Full Time

  Yes - Part Time

  No - But are recruiting

  No - None needed

• Evidence that the building is being well maintained?

  Select Yes Some - But maintenance has fallen behind. No - Building is not being well maintained.

  • Yes
  • Some - But maintenance has fallen behind.
  • No - Building is not being well maintained.
Maintenance Observations

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Janitorial Observations

• Is contract cleaning meeting standards?

  Yes

  No

  N/A

• Date of last walk-through with janitorial supervisor?

• GM sending weekly email to janitorial vendor & copying DM?

  Yes

  No

  N/A
Other Janitorial Observations

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KPI Review

• Reviewed Market Share Graph & Results?

  Yes

  No

  N/A

• Reviewed InMoment results and discussed action plan?

  Yes

  No

  N/A

• Reviewed succession, recruiting, HR issues?

  Yes

  No

  N/A

• Evidence of utilization of sales analysis to drive revenue and margin?

  Yes

  No

  N/A

• Any other business reviewed?

TCA Review

• Reviewed TFI reports? Compliant?

  Yes

  No

  N/A

• Reviewed BOR (refunds, voids, passes)? Compliant?

  Yes

  No

  N/A

• Reviewed minor work files? Compliant?

  Yes

  No

  N/A

• Reviewed Time Adjustment Log and Manual Punches? Compliant?

  Yes

  No

  N/A

• Network rack locked?

  Yes

  No

  N/A

• Main safe locked and no unsecured cash?

  Yes

  No

  N/A
Other compliance or risk concerns

• Add media

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Other

• Other

  Media