CGS Drakes Circus Retailer Perception

• Audit Title

• Document No.

• Location

• Conducted on

  Date

• Prepared by

• Unit name
  Address

• Tenant representative

Security

• Are the officers approachable

  Yes

  No

  N/A

• At the officers regularly visible

  Yes

  No

  N/A

• Do the officers offer assistance when required

  Yes

  No

  N/A

• Are the officers contactable

  Yes

  No

  N/A

• Do the officers react promptly

  Yes

  No

  N/A

Cleaning

• Do you and your customers perceive the toilets to be of a good standard

  Yes

  No

  N/A

• Are the floors throughout the mall to a good standard

  Yes

  No

  N/A

• Do you think there are sufficient bins in the centre

  Yes

  No

  N/A

• Are the cleaners visible, approachable and helpful

  Yes

  No

  N/A

• Are the cleaners presentable,representing the centre well

  Yes

  No

  N/A

Times to respond to complaints and requests

• Do the team members listen to requests

  Yes

  No

  N/A

• Do the team members try to help

  Yes

  No

  N/A

• If unable to resolve do they redirect you

  Yes

  No

  N/A

• Do you get a response within appropriate timescales

  Yes

  No

  N/A

• Are you happy with How issues are dealt with

  Yes

  No

  N/A

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