Chaiiwala audit standards -2024

• Store Name

  Select

• Conducted on

  Date

• Prepared by

• Location

  Media

• Staff on shift

  Media

• Management on shift

  Media

• What is store’s google review score

• Is all signage clean, visible and in good repair(check teapot is illuminated, no water marks, no bird faces, no cobwebs , no cold)

  Yes

  No

  N/A

• Is the Outside Seating Area clean and in good repair? (are barriers attached properly are tables being cleaned after use? is the bin over flowing? are cigarette buts being disposed off correctly?)

  Yes

  No

  N/A

• All windows clean and in good repair ? (Are fingerprints bring spot cleaned, ledges clean, no smashed windows)

  Yes

  No

  N/A

• Are entrance and exit doors clean and in good repair? (handles, door handles etc)

  Yes

  No

  N/A

• Are the opening times on the door? And clearly visible?

  Yes

  No

  N/A

• Is new promotion active? And window poster us available on site? And update allergen chart with new label?

  Yes

  No

  N/A

• All ledges and frames clean?

  Yes

  No

  N/A

Customer Area Cleanliness

• Floors clean and in good repair? (Check all corners and door strips)

  Yes

  No

  N/A

• All table legs clean and in good condition? (check to seeif tablets are stable and footprints etc)

  Yes

  No

  N/A

• Are chairs clean and in good repair? (are the stable on floor ? please check for rust, check chair legs for freezer build up)

  Yes

  No

  N/A

• Is the Mirror clean? (free from dust and fingerprints?)

  Yes

  No

  N/A

• Is the picture of the Taj Mahal clean and in good repair?

  Yes

  No

  N/A

• Are all pictures and frames clean and in good repair

  Yes

  No

  N/A

• Are all light bulbs clean and lit?( if no ask all staff if they are aware how to properly clean them and change them?

  Pass

  Fail

  N/A

• Is the drink fridge clean and in good repair? (Are all price labels in place and read-able?) Are all drinks to brand standards?

  Yes

  No

  N/A

• Is the condiment bar clean and stocked? (take into account volume of business and bin over flowing?)

  Yes

  No

  N/A

• Are the pallet walls in good repair? (Fixed correctly ? no rough edges sticking out)

  Yes

  No

  N/A

• Are the customer toilets clean and in good repair? (no empty loo rolls laying around, no stains in the toilet, does it smell fresh? is baby changer clean?)

  Yes

  No

  N/A

Front Counter and Service Area

• Is the counter top clean and in good repair?

  Yes

  No

  N/A

• Is the till printer clean and in good repair? (are cables hidden? press feed on the printer does it work?)

  Yes

  No

  N/A

• Is the card machine clean and good repair? is it being sanitised after every use(Observe one transaction via card payment)

  Yes

  No

  N/A

• Are all wall menus clean and visible to customers?

  Yes

  No

  N/A

• Is the counter menu clean and in good repair? (are the edges peeling?)

  Yes

  No

  N/A

• Is the Limbu pani Dispenser clean and in good repair? (Does it have a branded sticker ? is sticker in good condition? check in and under the drip tray? )

  Yes

  No

  N/A

• Is the cake fridge stocked and clean? Are cakes displayed presentably?

  Yes

  No

  N/A

• Is the steamer clean? Is the light green? Is it in good repair? (is the pressure in the green zone?)

  Yes

  No

  N/A

• Are the cup Dispensors full, working and in good repair? (Do they hold and dispense the cups properly?)

  Yes

  No

  N/A

• Under counter fridge clean and in good repair? (Check sales, shelves, top and underneath))

  Yes

  No

  N/A

• Is the grey tile wall clean and in good condition ? (Grout clean, no sticky marks)

  Yes

  No

  N/A

• Lemon, mint, cinnamon, chaii latte, Garam choc and tea bags stocked, dated as required and the holders in good repair?

  Yes

  No

  N/A

• Saffron shaker clean?

  Yes

  No

  N/A

• Is the ice machine clean? Check the back wall?

  Yes

  No

  N/A

• Is Pastry display Clean and in good repair? and have labels for them?

  Yes

  No

  N/A

• Observe till person interaction with customers, is an appropriate friendly greeting given to start?

  Yes

  No

  N/A

• Does FOH staff have adequate knowledge about Upselling? and they are polite?

  Yes

  No

  N/A

• Are correct procedures followed once a order is placed, look for customers name, ticket placement, are customers informered of wait times?

  Yes

  No

  N/A

• Question staff member on the till, do they know the process for allergens? (Show the board, do not take accountability?)

  Yes

  No

  N/A

• Delivery tablets- Are all delivery tablets switched on?(Have staff turned off? (if tablet is off , find out why and reason below?)

  Yes

  No

  N/A

• Are all products in stock on delivery tablets ? please detail any out of stock items below

  Yes

  No

  N/A

Kitchen

• Walkin Fridge (if applicable) cleanliness/repair. Are the seals clean and in good repair? Is the shelving clean? Are products stored on the floor?

  Good

  Fair

  Poor

  N/A

• Kitchen Fridge 1 Cleanliness/Repair

  Yes

  No

  N/A

• Kitchen Fridge 2 Cleanliness/Repair

  Yes

  No

  N/A

• Kitchen Fridge 3 Cleanliness/Repair

  Yes

  No

  N/A

• Walkin Freezer cleanliness/repair? (Are the seals clean and in good repair? Is all shelving clean and good repair? Is the evaporator free from ice build up? Are products stored off the floor? )

  Yes

  No

  N/A

• Fry Freezer (under hob) cleanliness/repair

  Yes

  No

  N/A

• Fry Freezer 2 cleanliness/Repair

  Yes

  No

  N/A

• Kitchen Freezer cleanliness/repair

  Yes

  No

  N/A

• All prep tables clean

  Yes

  No

  N/A

• Floor clean and in good repair? Check corners, under exstinqushers, door strips

  Yes

  No

  N/A

• Hobs clean and good repair? (Take into account business volume, check Flames on all hobs, take apart the worst one and check)

  Good

  Fair

  Poor

  N/A

• Fryers clean? (Are they free from gas build up)

  Yes

  No

  N/A

• Are frying pans in good condition? Are they free from exsessive carbon?

  Good

  Fair

  Poor

  N/A

• All tea pans in good condition? (Check handles, check cleanliness)

  Good

  Fair

  Poor

  N/A

• Are grills and utensils clean and in good repair?

  Yes

  No

  N/A

• Are microwaves clean and in good repair?

  Yes

  No

  N/A

• Ban Marie clean and in good repair Inc gastronomes?

  Yes

  No

  N/A

• Water boiler clean? Does the filter have adequate life left?

  Yes

  No

  N/A

• All kitchen shelving and storage in good repair? (check shelving over, sinks, check tea storage boxes)

  Yes

  No

  N/A

• Are all jugs clean and free of sticker residue?

  Yes

  No

  N/A

• All tubs clean and free of sticker residue?

  Yes

  No

  N/A

• All all urns clean, seals in good condition?

  Yes

  No

  N/A

• Check under equipment/pull out if possible? (check for debris)

  Yes

  No

  N/A

• Are all staff washing hands? Following good hygiene?

  Yes

  No

  N/A

• Are all staff clean and well organised?

  Yes

  No

  N/A

• Is the capony clean and in good repair, check filter and behind

  Good

  Fair

  Poor

  N/A

• Is the pastie oven clean? (including trays and glass)

  Yes

  No

  N/A

• Are store using approved chemicals only?(p&g or clean pro)

  Yes

  No

  N/A

• Is kitchen ceiling clean ? Is it being cleaned once a week?

  Good

  Fair

  Poor

  N/A

• All kitchen sinks clean and good repair?

  Yes

  No

  N/A

• All all the bins clean from outside and not over flown ?

  Yes

  No

  N/A

• Are all sieves clean and in good repair?

  Yes

  No

  N/A

• Is there a mark set of sieves for Karak/Pink Tea?

  Yes

  No

  N/A

• Are the meat/veg grills set up correctly? (boards in place? Utensils colour coded)

  Yes

  No

  N/A

• Ask a staff to make a butter chicken roll and observe how it's made, does it meet brand standards?

  Yes

  No

  N/A

• Taste Karak Chaii, taste brand standards? (taste/colour/temperature)

  Yes

  No

  N/A

• Taste pink chaii, does it meet brand standards?(Taste/ colour/temperature )

  Yes

  No

  N/A

• Taste Karak Coffee, taste brand standards? (taste/colour/temperature)

  Yes

  No

  N/A

• Are all staff on duty in full Chaiiwala uniform Inc Name Badges, hair nets and brand nets?

  Yes

  No

  N/A

• Check quality of oil in fryers (sink basket an inch into oil and check how visible it is)

  Yes

  No

  N/A

• Are all products in use, chaiiwala approved? (check syrups, check chips, check evap)

  Yes

  No

  N/A

• All crib sheets are up and in use? (correct versions, are the clean?)

  Yes

  No

  N/A

• Observe how staff make Chaii Latte /Garam chocolate, is a jug used to measure the milk and is the steamer used correctly? (not moved around under the steamer, steamer arm touching the bottom of the pitcher, machine cleaned before drink is poured, one good tap before pouring)

  Yes

  No

  N/A

Food Safety /Health & Safety

• Observe from the start of your visit hand washing, is it happening if so are they washing there hands correctly?

  Yes

  No

  N/A

• Are fly zappers turned on and clean? (Glue boards in place? All boards bulbs lit?)

  Yes

  No

  N/A

• Diary Completion - check completion for the last 30 days, there should be no more than 3 gaps of information)

  Yes

  No

  N/A

• Omelette mix dated correctly?

  Yes

  No

  N/A

• Sanjamar condiment dispenser dated, with ice packs and water in place? (High Volume sites may not use this items)

  Yes

  No

  N/A

• Cup and cloth system on milk steamer?

  Yes

  No

  N/A

• All hand soap Dispensors full with antibacterial hand wash? All blue roll holders in use? No blue roll lying around?

  Yes

  No

  N/A

• Is the 2 step cleaning process being followed? (ask staff and observe)

  Yes

  No

  N/A

• Are ALL products removed from the freezer, dated correctly and rotated?)

  Yes

  No

  N/A

• Any products prepped in store dated correctly and rotated? (Butter chicken &omelette Mix. Do cooked pasties have dates?)

  Yes

  No

  N/A

• All prepped veg is stored in sealed container with correct day?

  Yes

  No

  N/A

• All food prep containers in good repair? is all open food in a sealed container?

  Yes

  No

  N/A

• Dessert Fridge in correct range?

  Yes

  No

  N/A

• Under counter fridge in correct range? And clean?

  Yes

  No

  N/A

• Main freezer operating at correct tempature? -16 or below

  Yes

  No

  N/A

• All kitchen fridges at correct tempature? (1-4 degree)

  Yes

  No

  N/A

• kitchen Freezer at correct operating temperature? (-16 or below)

  Yes

  No

  N/A

• Is the ice cream scoop stored in a dedicated pot?

  Yes

  No

  N/A

• Dessert Fridge dated correctly? (each cake dated and correctly rotated?)

  Yes

  No

  N/A

• Are all chemicals stored used and stored correctly? (check dilution, check storage are away from the food?)

  Yes

  No

  N/A

• Did you find bleach on your visit? (if yes, remove immediately and inform franchise)

  Yes

  No

  N/A

• All tempature probes in good working order? (perform hot (99-101)and cold test (-1 +1)

  Yes

  No

  N/A

• Check if hand washing water reaches a good tempature?

  Yes

  No

  N/A

• on you visit have you witnessed stations being sanitised every 20 min?

  Yes

  No

  N/A

• After your observations and questions do you feel confident in there knowledge and that they follow procedures?

  Yes

  No

  N/A

• Any products out of date found intentionally or unintentionally (Worth 20 points)

  Yes

  No

  N/A

• In pest control log complete, logged and up to date? (Worth 20 points )(in last 2 months)

  Yes

  No

  N/A

• Observe cooking of sausages, is the temp being taken?

  Yes

  No

  N/A

• Is there level 2 certificate on display/ present in store?

  Yes

  No

  N/A

• Check the displayed allergen chart, is it version 5.1, if not flat with mike and franchisee immediately

  Yes

  No

  N/A

• How many Fire extinguishers on site?

  Yes

  No

  N/A

• Is there a Fire safety log check?

  Yes

  No

  N/A