Deliverables Checklist - Original

Customer Handover

• Customer acknowledges and accepts the installation location of Modem and Router

  YES

  N/A

• Signature

  Sign

• Customer has been provided with contact information for support i-e GigaComm Helpline: 1300 004 442 and Email: support@gigacomm.net.au

  YES

• SD Number

• Customer name

• Customer address

• Date of installation

• Name of technician

Jumper Information

• MDF/IDF Tie Cable Location & Pair No. if used

• DPU Location / Port No.

Devices Information

• Wi-Fi Router Model and Serial Number

  YES

  N/A

• G-Fast Modem Serial Number

• If customer has elected to use BYO Router – only provide make and model of Router

Socket Isolation

• Main socket in the premises

• Socket removed from wall showing isolation

  YES

  N/A

• Secondary socket location along with a reason, if this is used instead of the main one

  YES

  N/A

• Are there any inaccessible locations interrupting the connection works or any obstacles affecting speeds/ line quality?

  YES

  N/A

• Is there an in-house Krone junction point

  YES

  N/A

Graphs

• Sync Rate

• SNR Value

• HLOG Graph

  YES

  N/A

• Issues in HLOG/Sync or SNR Margin

  YES

  N/A

• Is there any bridge tap?

  YES

  N/A

• Is there a hidden junction box/renovated premises?

  YES

  N/A

• Tried changing cable pairs?

  YES

  N/A

• If graphs and line quality indicators (Sync/SNR) are poor at customer premises, then attach readings and graphs of Sync/SNR and HLOG from IDF/MDF where it should be good

  YES

  N/A

• Reason for calling NOC e.g. poor graphs and poor line quality indicators (Sync/SNR) – include GC Rep Name

• Notify customer about potential Issues (dropouts, latency, speed issues) if after all troubleshooting the graphs and line quality indicators (Sync/SNR) are still poor

Speed Testing

• Speed test results from speedtest.net Desktop Application by connecting laptop directly to router via ethernet cable.

  YES

  N/A

Completion

• Was additional equipment purchased by the customer beyond their original order?

  YES

  N/A

• Has the customer opted out of any equipment from their original order?

  YES

  N/A

• Photos of completed installation showing placement of connected modem and router

  YES

  N/A

• Additional Comments or Notes

• Outline any other issues or information that may be relevant for future installs