Change Ambassador Post Visit Document

• Prepared by

• Engineer Name & Tech Number

• Original Job Number

• Original Job Type

  Install - New

  Install - Exisiting

  Moving Home

  Service
• Add location
  Address

ETA

• How did the customer receive their ETA?

  Select Phone Call Text/Email By phoning Customer Services Sky Service App Didn't receive one

  • Phone Call
  • Text/Email
  • By phoning Customer Services
  • Sky Service App
  • Didn't receive one

• Did the engineer arrive in the specified ETA timeslot?

  Yes

  No

• Additional Comments for ETA

Customer Experience

• Was all work to be done agreed and satisfactory for the customer'? ie dish location, cable run etc

  Yes

  No

• Did the engineer leave you with any contact details should you have a problem?

  Yes

  No

• Did your engineer provide you with a demo of your system?

  Yes

  No

• Did your engineer explain our great apps and benefits available to you? <br>Sky Go, Sky +, On demand etc.

  Yes

  No

  Some of them

• Did your engineer make you aware of a survey you may receive based on his visit?

  Yes

  No

• Additional Comments for Customer Experience?

Ambassador Visual Checks - To be completed on if On site

• Dish and LNB state

  Select New Existing with New LNB Exisiting - Good Condition Existing - Poor Condition

  • New
  • Existing with New LNB
  • Exisiting - Good Condition
  • Existing - Poor Condition

• Quality of job?

  Excellent

  Good

  Coaching Improvement needed

  Poor - Engineer Behaviour

• Use of H&S?

  Yes

  No

  Maybe

• Use of H&S comments?

• Additional comments for Visual Checks

Engineer Feedback

• Any feedback for the Engineer?