Title Page
-
Site conducted
-
Conducted on
-
Team Member's Name
Audit Points
-
Good posture, smile, eye contact, and attentive listening were maintained throughout the interaction
-
Proper vocabulary exhibited
-
A passport or QID and Hayya Cards were claimed by the receptionist to verify the booking details and scan if needed.
-
Confirm Guest Name, Length of Stay, Room Type, Unit Occupancy, and Check Out Time
-
Confirm the HK Circle Services " Every 3 nights / 4 days"
-
Offer the property facilities, such as the Internet, GYM, Pool, etc. Moreover, the Local Area.
-
Encourage the guest to access the "Guest Service Console for any Maintenance related.
-
Offered to scan the QR code at the Reception for Welcome Letter & House Rules
-
Room number provided discreetly, non-verbally
-
Give directions to the Unit he booked
-
Guest name was used at least 3 times during the experience.
-
Further assistance was offered to the guest
-
Warm and sincere closing Should be offered.
