Chilli Pepper

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Manager(s) on duty

• Date

  Date

• Time

  Date

Select a Shift

• AM

• PM

Validate shift setup has been 100% completed.

• Does the location have the shift setup/shift close down list posted for the Togo cashier to follow? (Take a photo)

  Yes

  No

  N/A

• Is your togo station set up for success? Bags, napkins, salsa cups, cutlery, foil, limes/lemons, honey/cajeta? (Take a photo of your set up.)

  Yes

  No

  N/A

Ensure Togo Cashier is in position and staying productive.

• When a guest walks in did the cashier greet within 15 seconds?

  Yes

  No

  N/A

• Did they share a warm and friendly greeting to the guest?

  Yes

  No

  N/A

• Advise the guest of any specials or promo's?

  Yes

  No

  N/A

• Upsell or offer upgrades to items on the order (i.e cheese, avocado, bacon, etc.)

  Yes

  No

  N/A

• Must answer the phone within two rings.

  Yes

  No

  N/A

• Denote how many rings:

• Did they share the standard phone greeting (company, location, cashier's name)?

  Yes

  No

  N/A

Ensure the Togo Cashier knows the standard for the response time to the tablets (15 seconds)

• Mark the response time when a tablet is going off for an order (sec/min)

• Is the togo cashier aware of lifecycle times? What is the current ticket time?

Ensure Cashier is focused on Accuracy and Service.

• Ask the guest corn, flour, or no tortillas?

  Yes

  No

  N/A

• Ask the guest the proper questions with the proper food for clarity and accuracy?

  Yes

  No

  N/A

• Sweet or unsweet tea?

  Yes

  No

  N/A

• Red, green, or no salsa?

  Yes

  No

  N/A

• Cutlery?

  Yes

  No

  N/A

• Did the cashier clearly repeat the customer's order?

  Yes

  No

  N/A

• Advise the guest total amount due?

  Yes

  No

  N/A

• Did the cashier obtain guests name? If it's a common name; did they get a last initial?

• Advise the guest estimated wait time?

  Yes

  No

  N/A