Strada Brand Standards Check June 2014

• Document No.

• Restaurant Name

• Conducted on

  Date

• Prepared by

• Person Spoken To

Restaurant Externals

• Take a photos of the outside of the restaurant

  Media

• Windows, doors and shop front - all clean, free from smears, dirt, cobwebs etc.<br>

  Yes

  No

• What are the corrective actions?

• 

• All outside tables and chairs clean and undamaged. Table bases and chair legs clean and immaculately presented

  Yes

  No

• What are the corrective actions?

• Heaters are working, if gas powered there is enough gas

  Yes

  No

  Not applicable

• What are the corrective actions?

• Outside litter free, with no cigarette butts or chewing gum, and regularly cleaned (sign off sheet in place). Windbreaks in good state of repair with logo facing outward

  Yes

  No

  Not applicable

• What are the corrective actions?

• Take photo to highlight the issue

  Media

External Table Set Up

• 

• Placemats for each setting

  Yes

  No

  Not applicable

• Cutlery on left on top of a napkin

  Yes

  No

  Not applicable

• Menu flat in the middle with cutlery left on top, provenance card too

  Yes

  No

  Not applicable

• Strada bread bin containing:<br> Drinks/Dessert Menu<br> Salt & Pepper<br> Strada Chilli Oil<br> REAL potted plant wrapped in provenance paper

  Yes

  No

  Not applicable

• What are the corrective actions?

External Marketing

• Menu box clean and in good repair with the correct menu clearly displayed

  Yes

  No

• What are the corrective actions?

• Signage in good repair with no damage to logos or lettering, illuminated at night only

  Yes

  No

• What are the corrective actions?

• A-Board clean and in good repair showing the correct day part message

  Yes

  No

  Not applicable

• What are the corrective actions?

Restaurant Interior

Furniture, fixtures and fittings

• 

• 

• Take photos of all areas of the inside of your restaurant - don't forget low and high levels

  Media

• All tables, chairs, sofas and fixed seating clean and in good condition (ensure you lift the booth seats and check below)

  Yes

  No

• What are the corrective actions?

• All lights and fittings working, with shades clean and free of insects

  Yes

  No

• What are the corrective actions?

• Mirrors sparkling and streak free

  Yes

  No

• What are the corrective actions?

• Plants are regularly watered and all dead leaves or flowers removed

  Yes

  No

• What are the corrective actions?

• Lunch table set up - placemats for each setting, cutlery on left on top of napkin & provenance card, Strada bread bin containing drinks/dessert menu, salt & pepper, Strada Chilli Oil
  
  Evening table set up - as per lunch PLUS 175ml wine glass at top right of placemat, and a candle

• All tables are clean and laid correctly

  Yes

  No

• What are the corrective actions?

• Yes

  No

  N/A

• Yes

  No

  N/A

• Bread tins clean inside, with full salt and peppers and clean branded chilli oil bottles

  Yes

  No

• What are the corrective actions?

Displays

• 

• Bar and back bar displays free of clutter, shelves and bottles free of dust, all bottle labels facing forward

  Yes

  No

• Take photo of main displays

  Media

• All guest facing displays neat and organised with a plentiful mixture of fresh and tinned/bottled products. All plants fresh and living

  

• Waiter stations clutter free, with extra food, drink and dessert menus to hand. Cheese wedge with large end wrapped in provenance grease proof paper

  Yes

  No

• What are the corrective actions?

• No cleaning products are on view

  Yes

  No

• Please take a photo to show issue, and take action to correct

  Media

• Music played at a suitable level from company provided hard drive

  Yes

  No

• Restaurant at a comfortable temperature for our guests

  Yes

  No

• Sufficient clean and smear free cutlery and crockery available

  Yes

  No

• Coffee machine clean and working. Coffee cups tidy and base down. No rags!

  Yes

  No

• What are the corrective actions?

Other Areas

• Take photos of all relevant areas

  Media

• Toilets clean, fully stocked and fresh smelling

  Yes

  No

• What are the corrective actions?

• Sinks (and around) sparkling, taps working, hot and cold water available

  Yes

  No

• What are the corrective actions?

• Kitchen - chefs in clean whites, appropriate footwear worn, with hats, looking professional

  Yes

  No

  Not applicable

• What are the corrective actions?

• Kitchen - well presented, clean with no clutter

  Yes

  No

  Not applicable

• Take a photo to evidence issues

  Media

• Team room tidy, with current Scorecard, NPS details, Strada Experience Update, team meeting minutes, current marketing plan and training matrix displayed

  Yes

  No

• Take photos of the team room

  Media

Living the Strada Experience

• 

• Team member smiling

  Yes

  No

• The Servers name?

• Facetime in use and accurate!

  Yes

  No

• What areas are missing?

• Guests on arrival are greeted warmly within 15 seconds

  Yes

  No

• What are the corrective actions?

• Team member able to recommend a dish and answer questions about it

  Yes

  No

• What are the corrective actions?

• What dish was recommended?

• Guests thanked genuinely and NPS process explained on finishing their meal

  Yes

  No

• What are the corrective actions?