Information

  • Document No.

  • Restaurant Name

  • Conducted on

  • Prepared by

  • Person Spoken To

Restaurant Externals

  • Take a photos of the outside of the restaurant

  • Windows, doors and shop front - all clean, free from smears, dirt, cobwebs etc.<br>

  • What are the corrective actions?

  • no label
  • All outside tables and chairs clean and undamaged. Table bases and chair legs clean and immaculately presented

  • What are the corrective actions?

  • Heaters are working, if gas powered there is enough gas

  • What are the corrective actions?

  • Outside litter free, with no cigarette butts or chewing gum, and regularly cleaned (sign off sheet in place). Windbreaks in good state of repair with logo facing outward

  • What are the corrective actions?

  • Take photo to highlight the issue

External Table Set Up

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  • Placemats for each setting

  • Cutlery on left on top of a napkin

  • Menu flat in the middle with cutlery left on top, provenance card too

  • Strada bread bin containing:<br> Drinks/Dessert Menu<br> Salt & Pepper<br> Strada Chilli Oil<br> REAL potted plant wrapped in provenance paper

  • What are the corrective actions?

External Marketing

  • Menu box clean and in good repair with the correct menu clearly displayed

  • What are the corrective actions?

  • Signage in good repair with no damage to logos or lettering, illuminated at night only

  • What are the corrective actions?

  • A-Board clean and in good repair showing the correct day part message

  • What are the corrective actions?

Restaurant Interior

Furniture, fixtures and fittings

  • no label
  • no label
  • Take photos of all areas of the inside of your restaurant - don't forget low and high levels

  • All tables, chairs, sofas and fixed seating clean and in good condition (ensure you lift the booth seats and check below)

  • What are the corrective actions?

  • All lights and fittings working, with shades clean and free of insects

  • What are the corrective actions?

  • Mirrors sparkling and streak free

  • What are the corrective actions?

  • Plants are regularly watered and all dead leaves or flowers removed

  • What are the corrective actions?

  • Lunch table set up - placemats for each setting, cutlery on left on top of napkin & provenance card, Strada bread bin containing drinks/dessert menu, salt & pepper, Strada Chilli Oil

    Evening table set up - as per lunch PLUS 175ml wine glass at top right of placemat, and a candle

  • All tables are clean and laid correctly

  • What are the corrective actions?

  • Bread tins clean inside, with full salt and peppers and clean branded chilli oil bottles

  • What are the corrective actions?

Displays

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  • Bar and back bar displays free of clutter, shelves and bottles free of dust, all bottle labels facing forward

  • Take photo of main displays

  • All guest facing displays neat and organised with a plentiful mixture of fresh and tinned/bottled products. All plants fresh and living

    no label
  • Waiter stations clutter free, with extra food, drink and dessert menus to hand. Cheese wedge with large end wrapped in provenance grease proof paper

  • What are the corrective actions?

  • No cleaning products are on view

  • Please take a photo to show issue, and take action to correct

  • Music played at a suitable level from company provided hard drive

  • Restaurant at a comfortable temperature for our guests

  • Sufficient clean and smear free cutlery and crockery available

  • Coffee machine clean and working. Coffee cups tidy and base down. No rags!

  • What are the corrective actions?

Other Areas

  • Take photos of all relevant areas

  • Toilets clean, fully stocked and fresh smelling

  • What are the corrective actions?

  • Sinks (and around) sparkling, taps working, hot and cold water available

  • What are the corrective actions?

  • Kitchen - chefs in clean whites, appropriate footwear worn, with hats, looking professional

  • What are the corrective actions?

  • Kitchen - well presented, clean with no clutter

  • Take a photo to evidence issues

  • Team room tidy, with current Scorecard, NPS details, Strada Experience Update, team meeting minutes, current marketing plan and training matrix displayed

  • Take photos of the team room

Living the Strada Experience

  • no label
  • Team member smiling

  • The Servers name?

  • Facetime in use and accurate!

  • What areas are missing?

  • Guests on arrival are greeted warmly within 15 seconds

  • What are the corrective actions?

  • Team member able to recommend a dish and answer questions about it

  • What are the corrective actions?

  • What dish was recommended?

  • Guests thanked genuinely and NPS process explained on finishing their meal

  • What are the corrective actions?

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