ClearView Internal Audit - ISO 9001

• Date:

• Document Name:

• Audit Title:

• Location:
  Address

• Auditors:

• Were any non conformance's noted in the past inspection?

  Yes

  No

  N/A

• What was the non conformity?

• Has this been rectified?

  Yes

  No

  N/A

• Any other non-conformities?

  Yes

  No

  N/A

• What was the non-conformity?

• Has this been rectified?

  Yes

  No

  N/A

• Were any remedial actions taken to prevent reoccurrences?

  Yes

  No

  N/A

• Have all actions during Internal Audits been logged on the NC Log and actioned? Any outstanding?

Interested Parties

• Interested Parties

• Are interested parties potential risk and requirements analysed and recorded?

• Have any new interested parties been added since the last audit?

Context Documents

• Has the original scope been retained or amended?

Leadership

• Does the Organisation and its Leadership show commitment to the Management Systems? Sign policies, ensure resources, training.. Etc

• Are the legal and compliance obligations of the Organisation reviewed, updated and communicated where applicable to ensure compliance with all legal, contractual and compliance Obligations?

• Are the Quality Policies communicated and understood by members of staff?

• Does the Organisation have an organisation chart or roles and responsibilities table?

• Have relevant Roles, Responsibilities and Authorities been assigned?

Planning

• How are risks and potential new risks identified and communicated throughout the Organisation? SWOT/PEST, Risk Assessments, Business Strategy Plan, Disaster Recovery?

• Has the Organisation set objectives and goals, planned how to achieve them and documented them?

• How are potential changes to the Management Systems ascertained, introduced and recorded?

• Have Environmental Aspects been considered?

• Have an appropriate suite of Risk Assessments been conducted?

• Have any Risk Assessments / Method Statements been documented?

• Are suitable resources in place to meet the requirements of Management Systems?

• Has the Organisation determined, provided and maintained the infrastructure necessary to operate its processes and to achieve conformity of products and services?

• Has the Organisation determined, provided and maintained the environment necessary for the operation of its processes and to achieve conformity of products and services?

• When addressing changing needs and trends, does the Organisation consider its current knowledge and determine how to acquire or access any necessary additional knowledge and required updates?

• Are competence records retained and reviewed and up to date?

• Has any new training been conducted?

• Does any training need to be booked to fill gaps in knowledge?

Documentation

• Are staff aware of the requirements of Management Systems, processes, procedures, policies, objectives, etc. How is this addressed?

• Are communication processes sufficient, internally and externally?

• How is information communicated internally?

• How is information communicated externally?

• Is all the required documentation available and up to date?

  Meets standard

  Minor NC

  Major NC

  Opportunity for Improvement

  Recommendation
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• Enter details of Non Conformities

NC

• Non Confirmity

• Responsibility

• Target date

  Date

• Does your company control your records to the standard's requirements?

  Meets standard

  Minor NC

  Major NC

  Opportunity for Improvement

  Recommendation
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• Enter details of Non Conformities

NC

• Non Confirmity

• Responsibility

• Target date

  Date

Documentation

• Document control register

• Customer

• Job Number

• System Type & Service Provided (e.g. Fire alarm installation)

• Do the following files exist within the Job attachments

• Risk Assessment / Site Survey

  Pass

  Fail

  N/A

• Copy of Customer Specification (Quotation Document)

  Pass

  Fail

  N/A

• Customer Acceptance / Order Confirmation

  Pass

  Fail

  N/A

• As Fitted Specification (if relevant)

  Pass

  Fail

  N/A

• Commissioning checklist / certificate

  Pass

  Fail

  N/A

• Customer Sign Off

  Pass

  Fail

  N/A

• NSI Cert Issued

  Pass

  Fail

  N/A

• Customer

• Job Number

• System Type

• Customer communication logged within the job to confirm scheduled date

  Pass

  Fail

  N/A

• RAMS sign off

  Pass

  Fail

  N/A

• Assets tested with test results listed

  Pass

  Fail

  N/A

• Notes present against any failed assets

  Pass

  Fail

  N/A

• Service carried out within the correct month (+/- 1 month)

  Pass

  Fail

  N/A

• Customer signature captured after event

  Pass

  Fail

  N/A

• Quote raised for any remedial works

  Pass

  Fail

  N/A

• Jobsheet sent to client within 48 hours of service

  Pass

  Fail

  N/A

Documentation

• Are the Planning of operations still relevant to the needs and expectations of the Organisation and in line with the Quality Management System?

• Customer Requirements - how are they defined and met?

• Is the Design and Development of products and services relevant or inapplicable?

• Control of Providers and Purchasing process (supplier/ subcontractors approval, Purchase Orders etc.)

• Control of non-conforming outputs during service provision

Documentation

• How is the organisational performance monitored, what KPIs are measured - and can be evidenced

• Has customer satisfaction been monitored? What does it say?

• Have the internal audits been undertaken and recorded - has the Internal Audit Programme/Schedule been updated to match?

• Have the management review meetings taken place and minutes recorded?

Documentation

• What general observations/improvements are made?

• Have their been any Incidents / Accidents / Near Misses recorded.? If so, how , when, closed, HSE fines, Env Agency, Fires?

• What plans does the organisation have for continual improvements?

• How are non-conformances identified and what corrections are made (Non-conformance Report, Non-conformance Log)

• Have previous accidents shown any trends to amend Hazard assessments / Risk Assessments / Process / Training ?

• Objectives

• Targets

• Signature of Auditor

  Sign

• Signature of Auditor

  Sign