CCTV Service Engineer Audit

• Name of Engineer

• Job Title

• Date & Time of Audit

  Date

• Site of Audit

• Conducted by

• Is this visit a Routine Inspection or Call Out?

  Select Routine Inspection Call Out

  • Routine Inspection
  • Call Out

• Has this visit been recorded on the correct documentation?

  Yes

  No

  N/A

• Has the Customer completed the documentation correctly and signed it?

  Yes

  No

  N/A

• Have temporary disconnections been authorised by the customer?

  Yes

  No

  N/A

• Have arrangements been made for a follow up visit?

  Yes

  No

  N/A

• Did the Engineer have/show their ID card?

  Yes

  No

  N/A

• Did the Engineer inform the customer that their system was being worked on and that audible alarms may be heard?

  Yes

  No

  N/A

• Were limitations of the system during testing explained?

  Yes

  No

  N/A

• Did the engineer gather all relevant information? I.E. Log Book, Historical Records.

  Yes

  No

  N/A

• Were appropriate techniques used in finding the fault and within a reasonable time?

  Yes

  No

  N/A

• Was the customer informed of the findings?

  Yes

  No

  N/A

• Were repairs properly carried out and tested. or was the system made safe for a follow up visit?

  Select Repairs carried out and tested System made safe for follow up visit

  • Repairs carried out and tested
  • System made safe for follow up visit

• Did the engineer use appropriate test equipment?

  Yes

  No

  N/A

• Did the engineer check that the customer was familiar with the operation of the systems, or was additional training offered?

  Additional Training

  Customer was familiar

• Has the system historical card/log book etc, been completed with details of visit?

  Yes

  No

  N/A

Maintenance Only Questions

• Did the engineer check the installation meets the as fitted document?

  Yes

  No

  N/A

• Were all flexible connections checked?

  Yes

  No

  N/A

• Were all supply & Voltages correctly checked at all appropriate parts of the system?

  Yes

  No

  N/A

• Were all control equipment checked for correct operation?

  Yes

  No

  N/A

• If installed, were interfaces checked?

  Yes

  No

  N/A

• If installed, Have notices been provided/installed?

  Yes

  No

  N/A

• If fitted, Have indicator lamps been checked?

  Yes

  No

  N/A

• Were mains supplies tested and disconnected for standby testing?

  Yes

  No

  N/A

• Does the installation reflect the as fitted documentation? If not have differences been entered into maintenance sheet?

  Select Reflects as fitted document Differences been documented Some differences but no documentation updates

  • Reflects as fitted document
  • Differences been documented
  • Some differences but no documentation updates

• Has there been any changes to the premises which require additional protection to maintain system design?

  Yes

  No

  N/A

• Are there any deviations to standards/codes of practice which have not been identified by visiting engineer?

  Yes

  No

  N/A

• Has the system historical card/log book been completed with details of visit?

  Yes

  No

  N/A

• Did the Engineer possess all PPE requirements and wear the appropriate items during visit?

  Yes

  No

  N/A

• Did the engineer review & understand the RAMS specific for the job?

  Yes

  No

  N/A

• Did the engineer ask for the site asbestos register prior to commencing work?

  Yes

  No

  N/A

• Was all work carried out in a safe way?

  Yes

  No

  N/A

• Were all working at height mandatories followed?

  Yes

  No

  N/A

• Did the engineer feel Mentally & Physically well during the site visit?

  Select Mentally & Physically well Physically well but mentally unwell Mentally well but physically unwell Physically & Mentally unwell

  • Mentally & Physically well
  • Physically well but mentally unwell
  • Mentally well but physically unwell
  • Physically & Mentally unwell

• Did the engineer feel that his safety was at all compromised during the visit?

  Yes

  No

  N/A

• Engineers vehicle type & registration

• Was the engineers vehicle in appropriate condition? If no please add note & evidence.

  Yes

  No

  N/A

• Was satisfactory site husbandry followed?

  Yes

  No

  N/A

• Was a clear understanding of company waste, electrical & electronic equipment procedure followed & understood? If no please show evidence.

  Yes

  No

  N/A

• How was waste removed & dealt with? I.E. Recycled, binned, taken for correct disposal, abandoned...

• Did the engineer have any unnecessary printed paper that could have been looked at or signed electronically?

  Yes

  No

  N/A

• Did the engineer take the most fuel efficient way of travelling to the site? I.E Carpooling, Engine turned off when parked, order of visit to sites in direction of travel (not driving backwards & forwards)

  Yes

  No

  N/A

• Does the Engineer require further training?

  Yes

  No

  N/A

• Please state what training the Engineer requires?

• Is this training urgent due to safety of engineer & quality of work or can it be done in spare time?

  Urgent

  Later date

• Additional Comments

• Yes

  No

  N/A

3 Areas of improvement agreed with the Engineer

• First Area of Improvement

• Second Area of Improvement

• Third Area of Improvement

• Auditor Signature

  Sign

• Engineer Signature

  Sign

• HR Signature

  Sign

• HR Engineers training record updated

  Date