Closing the gap capaign

Retail priorities:

• Team knows stores post-pay volume & PPCR target

  Yes

  No

  N/A

• Team knows your actual post-pay and what is required

  Yes

  No

  N/A

• Team knows their own post-pay target & actual sold

  Yes

  No

  N/A

• Team know region post-pay target & actual

  Yes

  No

  N/A

• Team know their stores GSB actual v target

  Yes

  No

  N/A

• T demonstrate how right sell, GS, BB, ASR, drive GSB

  Yes

  No

  N/A

Why a customer should buy from us:

• More tariffs than anyone else

  Yes

  No

  N/A

• More networks than anyone else

  Yes

  No

  N/A

• Largest range of phones

  Yes

  No

  N/A

• Better value propositions

  Yes

  No

  N/A

• Pinpoint tool to help to get right tarrif to suite

  Yes

  No

  N/A

• Price promise that if you find cheaper deal anywhere else we will match and pay you first month rental

  Yes

  No

  N/A

Pinpoint usage:

• Pinpoint & right to sell being promoted in store

  Yes

  No

  N/A

• Pinpoint reporting issues process in place in store

  Yes

  No

  N/A

• Pinpoint conduct management in place

  Yes

  No

  N/A

Customers experience:

• Observe customers being acknowledged within 20 seconds

  Yes

  No

  N/A

• SFL & queue management in place at busy times

  Yes

  No

  N/A

• Demo's taking place with customers

  Yes

  No

  N/A

• Team asking for sales and using trade in to offset costs

  Yes

  No

  N/A

• Team explains SIMO for declined customers

  Yes

  No

  N/A

• Team telling £10 top up customers about post-pay plans

  Yes

  No

  N/A

Store operations & standards:

• Windows & store POS & prices correct

  Yes

  No

  N/A

• Store clean and tidy

  Yes

  No

  N/A

• Demo products working & no missing units

  Yes

  No

  N/A

• No missing accessories and dummy units

  Yes

  No

  N/A

• Tidy till area no lose paperwork

  Yes

  No

  N/A

• Staff in uniform with name badge

  Yes

  No

  N/A

• Back office area clean and tidy

  Yes

  No

  N/A

• Trackers updated and briefs being completed

  Yes

  No

  N/A

• Audits & recalls 100%

  Yes

  No

  N/A

People: creating high performance culture:

• Weekly performance reviews on closing gap completed

  Yes

  No

  N/A

• Monthly reviews completed on conduct & capability

  Yes

  No

  N/A

• Store business plan demonstrates clear deliverables

  Yes

  No

  N/A

• Latest E-Learning modules completed

  Yes

  No

  N/A

• Manager signature:

  Sign

• RGM signature:

  Sign

• Pictures

  Media