Club Audit Copy

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Club Manager has a valid first aid certificate in People folder

  Yes

  No

  N/A

• Both Assistant Managers have a valid first aid certificate in People folder

  Yes

  No

  N/A

• All Personal Trainers have a valid first aid certificate in People folder

  Yes

  No

  N/A

• Club Manager has signed the emergency evacuation procedure in Service and Standards folder

  Yes

  No

  N/A

• Both Assistant Managers have signed the emergency evacuation procedure in Service and Standards folder

  Yes

  No

  N/A

• All Personal Trainers have signed the Emergency Evacuation procedure in the Service and Standards folder

  Yes

  No

  N/A

• All Group Exercise Instructors have signed the Emergency Evacuation procedure in the Service and Standards folder

  Yes

  No

  N/A

• All PTs have valid Public Liability Insurance of £5mill and in date. This should be kept in People folder

  Yes

  No

  N/A

• All Group Exercise Instructors have valid Public Liability Insurance of £5mill and in date. This should be kept in People folder

  Yes

  No

  N/A

• All PTs have a Level 3 Certificate and copies kept in people folder

  Yes

  No

  N/A

• All Group Exercise Instructors have copies of the certificates in relation to the style of class being taught and kept in people folder

  Yes

  No

  N/A

• All PTs have a signed copy of the PT agreement in People folder

  Yes

  No

  N/A

• Club manager has signed the health and safety handbook and a copy of the signed acknowledgement is in the service and standards folder

  Yes

  No

  N/A

• The Assistant Managers have signed the health and safety handbook and a copy of the signed acknowledgement is in the service and standards folder

  Yes

  No

  N/A

• All PTs have signed the health and safety handbook and a copy of the signed acknowledgement is in the service and standards folder

  Yes

  No

  N/A

• All Group Ex Instructors have signed the health and safety handbook and a copy of the signed acknowledgement is in the service and standards folder

  Yes

  No

  N/A

• Club manager has a copy of passport or right to work doc's, signed and in people folder

  Yes

  No

  N/A

• Assistant Managers have a copy of passport or right to work doc's, signed and in people folder

  Yes

  No

  N/A

• Personal Trainers have a copy of passport or right to work doc, signed and in people folder

  Yes

  No

  N/A

• Club Manager has a signed uniform allocation document in people folder

  Yes

  No

  N/A

• Assistant Managers have a signed uniform allocation document in people folder

  Yes

  No

  N/A

• Personal Trainers have a signed uniform allocation document in people folder

  Yes

  No

  N/A

• Club Manager has a signed off induction booklet in people folder

  Yes

  No

  N/A

• Assistant Managers have a signed off induction booklet in people folder

  Yes

  No

  N/A

• How to tour and induct training has been given to all managers and PTs and a signed acknowledgement form is kept in people folder

  Yes

  No

  N/A

• Club managers details are uploaded to SNAPID

  Yes

  No

  N/A

• Assistant managers details are uploaded to SNAPID

  Yes

  No

  N/A

• All People details are kept in a locked cabinet

  Yes

  No

  N/A

• Is the latest General and Fire risk assessment in place. Have all actions been signed off by CM and is there a copy in the Service and Standards folder?

  Yes

  No

  N/A

• All risk assessments are in date and signed off by CM AM & PTs. Current CM must be named as the reviewer or a CM name change sheet is in place in Service folder

  Yes

  No

  N/A

• Are first aid kits fully stocked and available?

  Yes

  No

  N/A

• Have all Accident & Incidents have been reported, paperwork completed correctly and where applicable CCTV copied.

  Yes

  No

  N/A

• Emergency call buttons are working and have been checked on daily/weekly planner?

  Yes

  No

  N/A

• Contractor Signing in & out book is being used. Both initials are present and a time in & out.

  Yes

  No

  N/A

• Daily planner on front desk and has been completed?

  Yes

  No

  N/A

Car park & external

• Is area free from litter, cigarette butts etc?

  Yes

  No

  N/A

• Are external posters/advertising & signage to brand standards?

  Yes

  No

  N/A

• Is external lighting in full working order?

  Yes

  No

  N/A

• Back yard / Bin area is clean, tidy and well maintained?

  Yes

  No

  N/A

• Are external windows are clean and in good condition?

  Yes

  No

  N/A

Entrance & Reception

• Are front doors clean and in working order?

  Yes

  No

  N/A

• Is area clean, vacuumed, free of dust, litter etc?

  Yes

  No

  N/A

• All light bulbs working?

  Yes

  No

  N/A

• When you press buzzer is it responded to within 2 minutes?

  Yes

  No

  N/A

• Is reception clean, clear, tidy and have Snap products neatly on display?

  Yes

  No

  N/A

• Test lift - Is it in working order, clean and with appropriate signage

  Yes

  No

  N/A

Shower rooms and toilets

• Has the changing room check sheet been completed and does check reflect state of changing room, consumable stock etc?

  Yes

  No

  N/A

• Are showers clean; Check for body fat, under mats, door seals etc?

  Yes

  No

  N/A

• Is floor cleaned to standard including in corners, around toilets, behind doors etc?

  Yes

  No

  N/A

• Are all surfaces clean, dust free etc inc. bins, tops of lockers, toilets etc?

  Yes

  No

  N/A

• Are all shower vents and air con units clean

  Yes

  No

  N/A

• Is all signage branded, up to date and in correct frames?

  Yes

  No

  N/A

• Is the vanity area clean, do all products work (Straighteners & Hairdryers)

  Yes

  No

  N/A

• Bins should be clear, clean and located in appropriate area in changing rooms?

  Yes

  No

  N/A

Disabled Shower and Toilet

• Is disabled Shower / toilet room check sheet completed and does check reflect state, consumable stock etc?

  Yes

  No

  N/A

• Is the shower clean? Check for body fat etc

  Yes

  No

  N/A

• Does the pull cord work?

  Yes

  No

  N/A

• Is all signage branded, up to date and in correct frames?

  Yes

  No

  N/A

Free-weights Area

• Is area tidy, weights put away, benches in line etc?

  Yes

  No

  N/A

• Is the floor clean and free from debris and dust?

  Yes

  No

  N/A

• Is thel Pin and Plate loaded kit in good condition, clean and well presented?

  Yes

  No

  N/A

• Is all signage branded and in appropriate clip frames/locations inc. dumbell rack weights signs?

  Yes

  No

  N/A

• Are mirrors clean?

  Yes

  No

  N/A

CV, Rig and Stretch Area

• Are all pieces of CV Kit clean?

  Yes

  No

  N/A

• Do the technogym displays work correctly

  Yes

  No

  N/A

• lift 3 treadmills - have they have been hoovered underneath?

  Yes

  No

  N/A

• Is the Mywellness info banner on display in a prominent place?

  Yes

  No

  N/A

• Is all kit in good condition or logged via Technogym where applicable?

  Yes

  No

  N/A

• Rig & Stretch area tidy and kit stored away in a safe manner

  Yes

  No

  N/A

Daily standards set up

• Have the club checks been completed today?

  Yes

  No

  N/A

• Is it accurate and true reflection of club standards?

  Yes

  No

  N/A

• Is there a task list / communication system in place to communicate the actions & focuses required for the day from the daily/weekly planner

  Yes

  No

  N/A

• Did the customer feel the club is value for money? Pass rate is 85%

  Yes

  No

  N/A

• Did the customer feel they received good customer service? Pass rate is 90%

  Yes

  No

  N/A

• NPS Score is above target (50%)

  Yes

  No

  N/A

• Has club contacted all negative member feedback & can evidence be shown of outcomes?

  Yes

  No

  N/A

• Have you retained your PT team over past 3 months? (if no then you can still receive a point if you removed them due to performance/conduct related issues)

  Yes

  No

  N/A

• Have you retained your AM team over past 3 months? (if no then you can still receive a point if you removed them due to performance/conduct related issues)

  Yes

  No

  N/A

• Does your team feel supported?

  Yes

  No

  N/A

• Does your team feel like they have progression opportunities?

  Yes

  No

  N/A

• Does your team enjoy working at Snap?

  Yes

  No

  N/A

• Is there a good team moral?

  Yes

  No

  N/A

• Does your team feel recognised and rewarded?

  Yes

  No

  N/A

• Does your team feel challenged?

  Yes

  No

  N/A

• Does each PT have a business plan in place that I can view?

  Yes

  No

  N/A

• Are PT 1 to 1 mentor sessions happening monthly? <br>

  Yes

  No

  N/A

• Does your AM have a PDP in place? (this must have been actioned in past 4 weeks)

  Yes

  No

  N/A

• Are CM to AM 1 to 1's happening monthly?

  Yes

  No

  N/A

• Do you (CM) have a PDP in place? (this must have been actioned in past 4 weeks)

  Yes

  No

  N/A

• How many spaces on the weight loss course have you sold this month?

  Yes

  No

  N/A

• Is this above target?

  Yes

  No

  N/A

• Have all members that started the course, finished the course in past quarter?

  Yes

  No

  N/A

• Do you have a testimonial for each member that has completed the course?

  Yes

  No

  N/A

• Have at least 50% of the members that completed the course taken up some form of PT (1 to 1; Group training; gym programme design?)

  Yes

  No

  N/A

• Shadow an Induction or tour.. did it cover all critical criteria on induction sheet? <br>- Call points<br>- Emergency procedure & Fire assembly<br>- Mywellness cloud/app<br>- Cancellation policy<br>- How to book a class<br>- Lockers<br>- Gym Etiquette<br>- PT profiles and how to book/get programme<br>- Club specifics (e.g. car parking, member benefits)<br>

  Yes

  No

  N/A

• Spot check 5 membership forms - do they all have signed agreements and induction forms?

  Yes

  No

  N/A

• Does the studio look clean & tidy?

  Yes

  No

  N/A

• Is FOD working correctly? <br>- Monitor works<br>- Screen drops down when class selected<br>- Sound and visual works<br>- Screen automatically recoils after class finished and projector switches off

  Yes

  No

  N/A

• Is the stereo locked, keys at reception & club have a working head mic? <br>

  Yes

  No

  N/A

• Attend a class and answer the following

  

• Was the Instructor present 5 mins before the class start time?

  Yes

  No

  N/A

• Did the Instructor introduce themselves, the class and go through a verbal PARQ?

  Yes

  No

  N/A

• Was the Instructor motivational?

  Yes

  No

  N/A

• Did the Instructor give good teaching points?

  Yes

  No

  N/A

• Did the Instructor thank the class, ask if there are any questions and stay behind to ensure they were last one out?

  Yes

  No

  N/A

• Was studio left tidy?

  Yes

  No

  N/A

• Is the group ex timetable spend within current budget? (2x AM Club = £4k p.a. / 1x AM Club = £14k p.a.)

  Yes

  No

  N/A

• Is the group ex usage v capacity over 75%?

  Yes

  No

  N/A

• Has the Group ex tracker been completed daily? <br>

  Yes

  No

  N/A

• Perform a random spot check of 3 classes on CCTV.. Do the figures on tracker match the no. participants?

  Yes

  No

  N/A

• Is there a live sales and retention plan in place? and visible for all staff to view and understand daily requirements?

  Yes

  No

  N/A

• Does the plan reflect the activity happening today?

  Yes

  No

  N/A

• Is there at least 1 Sales or Retention activity planned for each day?

  Yes

  No

  N/A

• Is there at least 1 big event planned per month (Business Wellness day/Supermarket promo day/Spinathon etc)

  Yes

  No

  N/A

• Website is up to date, on brand, working and online sales process works

  Yes

  No

  N/A

• Current Live Membership

• Is this above target?

  Yes

  No

  N/A

• Is bad debt being chased as per the company guidelines ( 1st call 48hrs after auto email 2 / Text / 2nd Call - daily attempts to take debit card payment)

  Yes

  No

  N/A

• Has draft run report been used to eliminate potential DD issues (on 20th of month)

  Yes

  No

  N/A

• Has pre billing member detail report been run to understand the member draft (25th of month)

  Yes

  No

  N/A

• Is payment method Status report being run weekly and notes applied (every Monday)

  Yes

  No

  N/A

• Is Bad Debt under target?

  Yes

  No

  N/A

• Prospect engager is being used and is up to date (inc. no outstanding tasks/appointments without outcomes)

  Yes

  No

  N/A

• Guest register is available and should mirror the walk in's on prospect engager

  Yes

  No

  N/A

• Social media response rate is 80% and above?

  Yes

  No

  N/A

• Is there a current campaign for member referrals?

  Yes

  No

  N/A