Skill in Methods

Method Grades

  • Not Observed (NOB) = activity not observed
    Below (B) = somewhat clumsy, fumbles, hesitations (loses time)
    Meet (M) = steady, proficient, average (neither gains or loses time)
    Exceed (E) = safely reduces motion, quick, smooth (gains time)

Method Steps

  • 1. Logs into VMU without undue delay

  • 2. Confirm assignment on the VMU without undue delay

  • 3. Travels to selected location in most direct route possible

  • 4. Ensures location is correct and raises forks to the needed height without undue hesitation

  • 5. Obtains pallet and scans label confirming selected pallet is correct

  • 6. Operator does a visual check of the pallet to verify pallet is in a good condition

  • 7. Travels to replenishment location in the most direct route possible

  • 8. Scans pallet label and location

  • 9. Removes left over cartons from previous replenishment pallet and places onto new replenishment pallet

  • 10. Removes empty pallet from replenishment location and places empty pallet into designated area

  • 11. Cut wrap before placing it into location

  • 12. Pallet is placed straight in location and at proper depth in bay without undue hesitation

  • 13. Proceeds to next assignment as directed in efficient manner

Safety Elements

  • 1. Associate is wearing appropriate PPE

  • 2. Operator did not hit racking, pallets and other MHE during task

  • 3. Operator uses horn when entering or exiting room or aisle, correct direction down aisle and keeps to one side of aisle

  • 4. Operator uses RF scanner in a safe manner and places RF scanner into holder correctly

  • 5. Operator gives way to pedestrians and other MHE operators

  • 6. Operator uses hydraulic functions safely

Performance Estimate


  • 1. Pre Operational Check completed

  • 2. Operator has their swipe card and licence

  • 3. Operator follows Americold's prescribe break / rest regime and logs correct break codes

  • 4. Operator complies with keeping work area tidy by disposing of plastic and rubbish in appropriate bins

  • 5. Operator explains process when there is an incident

  • 6. Operator follows battery change procedures

  • 7. Operator seeks assistance from Team Leader or Team Manager when inventory issues exist

  • Stop Time:

  • Delay Minutes (observed)

Performance Grades

  • Scoring Performance Estimate
    Below (B) = less than 0 Meet (M) = greater than 0 but less than +10 Exceed (E) = greater than +10

  • Skills in Methods

  • Method Characteristics:
    Below = somewhat clumsy, adds motion, fumbles, hesitation, errors
    Meet = follows methods, proficient, consistent, steady, average
    Exceed = precise and smooth, quick and sure, reduces motions, smart, perfection

  • Effort Level

  • Effort Characteristics:
    Below = slow, not best effort, slow motion
    Meet = steady, enthusiastic, average
    Exceed = fast, focused, sometimes too much

  • Time Utilization

  • Utilization Characteristics:
    Below = does not try to avoid delay, exceeds delay allowances, stops working to talk
    Meet = minimizes delay by following the methods, continues working while talking, sometimes successful at avoiding delay
    Exceed = eliminates delay by eliminating motion, always works - never talks, always successful at avoiding delay

Overall Performance Score

  • Performance Estimate =

  • Actual Performance from LMS

Coachable Moment


Review Coachable Behavior with associate

  • 5-Step Coaching Model
    1) Convey Positive Intent
    2) Describe behavior and actions observed
    3) State impact of desired coachable behavior(s)
    4) Ask associate to respond
    5) Focus discussion on solution

  • Was a Coachable Moment Observed:

  • Coachable category:

  • Coachable Behavior (Additional notes about employee's performance during this observation)

  • Follow-Up required:

  • Planned date for Follow-up:

  • Do you have any suggestions or ideas that could help improve our business?

  • Associate Signature:

  • Supervisor Signature:

  • Quality Audit by Managers

  • CMO Quality Feedback

  • Manager Signature:

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