Information
Personnel Section
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Associate Name:
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ID Number:
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Employee Status:
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Prepared by
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Observation Date / Start Time:
Reason for Observation
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New Employee
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New Job Assignment
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Job Performance Review
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Other (Describe)
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Other reason for observation
Skill in Methods
Method Grades
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Not Observed (NOB) = activity not observed
Below (B) = somewhat clumsy, fumbles, hesitations (loses time)
Meet (M) = steady, proficient, average (neither gains or loses time)
Exceed (E) = safely reduces motion, quick, smooth (gains time)
Method Steps
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1. Logs into VMU without undue delay
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2. Confirm assignment on the VMU without undue delay
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3. Travels to selected location in most direct route possible
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4. Ensures location is correct and raises forks to the needed height without undue hesitation
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5. Obtains pallet and scans label confirming selected pallet is correct
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6. Operator does a visual check of the pallet to verify pallet is in a good condition
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7. Travels to replenishment location in the most direct route possible
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8. Scans pallet label and location
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9. Removes left over cartons from previous replenishment pallet and places onto new replenishment pallet
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10. Removes empty pallet from replenishment location and places empty pallet into designated area
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11. Cut wrap before placing it into location
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12. Pallet is placed straight in location and at proper depth in bay without undue hesitation
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13. Proceeds to next assignment as directed in efficient manner
Safety Elements
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1. Associate is wearing appropriate PPE
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2. Operator did not hit racking, pallets and other MHE during task
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3. Operator uses horn when entering or exiting room or aisle, correct direction down aisle and keeps to one side of aisle
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4. Operator uses RF scanner in a safe manner and places RF scanner into holder correctly
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5. Operator gives way to pedestrians and other MHE operators
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6. Operator uses hydraulic functions safely
Performance Estimate
Procedures
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1. Pre Operational Check completed
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2. Operator has their swipe card and licence
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3. Operator follows Americold's prescribe break / rest regime and logs correct break codes
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4. Operator complies with keeping work area tidy by disposing of plastic and rubbish in appropriate bins
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5. Operator explains process when there is an incident
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6. Operator follows battery change procedures
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7. Operator seeks assistance from Team Leader or Team Manager when inventory issues exist
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Stop Time:
Performance Grades
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Scoring Performance Estimate
Below (B) = less than 0 Meet (M) = greater than 0 but less than +10 Exceed (E) = greater than +10 -
Skills in Methods
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Method Characteristics:
Below = somewhat clumsy, adds motion, fumbles, hesitation, errors
Meet = follows methods, proficient, consistent, steady, average
Exceed = precise and smooth, quick and sure, reduces motions, smart, perfection -
Effort Level
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Effort Characteristics:
Below = slow, not best effort, slow motion
Meet = steady, enthusiastic, average
Exceed = fast, focused, sometimes too much -
Time Utilization
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Utilization Characteristics:
Below = does not try to avoid delay, exceeds delay allowances, stops working to talk
Meet = minimizes delay by following the methods, continues working while talking, sometimes successful at avoiding delay
Exceed = eliminates delay by eliminating motion, always works - never talks, always successful at avoiding delay
Overall Performance Score
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Performance Estimate =
- 20
- 10
- 0
- -10
- -20
- -30
Coachable Moment
Procedures
Review Coachable Behavior with associate
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5-Step Coaching Model
1) Convey Positive Intent
2) Describe behavior and actions observed
3) State impact of desired coachable behavior(s)
4) Ask associate to respond
5) Focus discussion on solution -
Was a Coachable Moment Observed:
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Coachable category:
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Coachable Behavior (Additional notes about employee's performance during this observation)
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Follow-Up required:
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Planned date for Follow-up:
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Do you have any suggestions or ideas that could help improve our business?
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Associate Signature:
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Supervisor Signature:
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Quality Audit by Managers
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CMO Quality Feedback
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Manager Signature:
