CNUS Coffee Hero Audit

• Auditor Name

• Date & Time of Audit

  Date

• Location

Barista's Drink Quality

• Drink Ordered:

• Name of Barista:

• Poured cold milk into pitcher first

  Yes

  No

• Button 1 flush

  Yes

  No

• Handle leveled and wiped

  Yes

  No

• Tamper used correctly (1-click Espresso, 2-click Ristretto)

  Yes

  No

• Timer used (Espresso, Macchiato, Con Panna, Ristretto, Flat White)

  Yes

  No

• Correct ROP (Espresso 20-22 sec, Ristretto 15 sec)

  Yes

  No

• Milk steamed whilst the coffee's extracting

  Yes

  No

• Thermometer used

  Yes

  No

• Steam wand purged and wiped (before and after)

  Yes

  No

• Milk poured correctly

  Yes

  No

• Milk quality up to standard (no bubbles, creamy)

  Yes

  No

• Foam proportions to standard

  Yes

  No

• Milk Management acceptable

  Yes

  No

• Drink finish to standard (disc or heart, ring of crema)

  Yes

  No

• Presentation up to standard (clean cup, correct serving standard)

  Yes

  No

• Clean as you go (back bar clean and organized)

  Yes

  No

• Take a photo of the drink served to you

  Media

• Are there any follow-up points to Barista's Drink Quality?

  Yes, see notes.

  No, keep up the good work!

Espresso Standards

• Coffee checks 100% completed? (Take photo of last 4 weeks)

  Yes

  No

• Record ROP of each Espresso Grinder on bar

• Decaf Espresso available

  Yes

  No

• Ensure water volume of each grouphead is correct (87.5g-90g)

  Select Correct Incorrect

  • Correct
  • Incorrect

• Are there any follow-up points to Espresso Standards?

  Yes, see notes.

  No, keep up the good work!

Filter Coffee Standards

• Are all filter offerings within 1-hour brew mark? (Take photo of coffee urns)

  Yes

  No

• Classico: Taste to standard?

  Select Balanced flavor & body Bitter taste, over-extracted (check dose and grind) Sour taste, under-extracted (check dose and grind) Past 1 hour brew, stale taste Not available during visit

  • Balanced flavor & body
  • Bitter taste, over-extracted (check dose and grind)
  • Sour taste, under-extracted (check dose and grind)
  • Past 1 hour brew, stale taste
  • Not available during visit

• Single Origin: Taste to standard?

  Select Balanced flavor & body Bitter taste, over-extracted (check dose and grind) Sour taste, under-extracted (check dose and grind) Past 1 hour brew, stale taste Not available during visit

  • Balanced flavor & body
  • Bitter taste, over-extracted (check dose and grind)
  • Sour taste, under-extracted (check dose and grind)
  • Past 1 hour brew, stale taste
  • Not available during visit

• Are there any follow-up points to Filter Coffee Standards?

  Yes, see notes.

  No, keep up the good work!

Cold Brew Standards

• Cold Brew: taste to standard?

  Balanced flavor & body

  Bitter taste, dense body

  Sour taste, watery body

  Not Available

  Not offered at this location

• Nitro: Taste to standard?

  Balanced flavor & body

  Bitter taste, dense body

  Sour taste, watery body

  Not Available

  Not offered at this location

• Toddy and Kegs labeled?

  Yes

  No

• Are there any follow-up points to Cold Brew Standards?

  Yes, see notes.

  No, keep up the good work!

Equipment

• In-store cleaning and maintenance conditions

  Good Condition

  Poor Condition

• Are there any coffee equipment issues or needs?

  Yes, see notes.

  No, keep up the good work!

Communications

• Is the most current Maestro Moment on Internal Comms Board?

  Yes

  No

• Is the Coffee Equipment & Cleaning guide in the bar file?

  Yes

  No

• Is Cold Brew Procedure accessible for team members (near cold brew station in back of house)?

  Yes

  No

• Overall store visit experience: