Competitor Survey - Drink

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Venue

• Select date

  Date

Environment 40/40

• Rate the tidiness and cleanliness of the venue

• Rate the overall ambience of the venue - temp, lighting etc..

• Rate the music in the venue

• Rate the cleanliness of the toilets, stocked and in good repair

Service standards 10/10

• Were Security staff friendly and smart?

  Yes

  No

  N/A

• At the bar were you greeted within 15 seconds, in a warm and friendly manner.

  Yes

  No

  N/A

• Was your order taken within a reasonable time?

  Yes

  No

  N/A

• Did the server demonstrate good knowledge of the menu, making suggestions?

  Yes

  No

  N/A

• Did the server attempt to upsell?

  Yes

  No

  N/A

• Were the tables being cleared in a reasonable time?

  Yes

  No

  N/A

• Were you offered more drinks from the table?

  Yes

  No

  N/A

• Were all staff you encountered happy and friendly?

  Yes

  No

  N/A

• Was the server smart in appearance

  Yes

  No

  N/A

• Was there a smartly dressed manager on duty and appeared to be in control?

  Yes

  No

  N/A

Drink 13/13

• Rate the quality of the drinks

• Additional comments about drinks range and cocktails

• Add media

  Media

• Did the back bar look clear and tidy?

  Yes

  No

  N/A

• Were all bottle coolers and back bar stocked?

  Yes

  No

  N/A

• Did the staff appear to be coping with the level of custom?

  Yes

  No

  N/A

Lasting impressions 21/21

• Did any member of staff acknowledge you were leaving with a smile, eye contact, appropriate comment or gesture?

  Yes

  No

  N/A

• Rate the overall experience of this venue

• Rate the friendliness and professionalism of staff

• Additional comments about staff

• Any additional comments about venue

• Age range of the venue

  Select 18-25 26-30 30-35 35+

  • 18-25
  • 26-30
  • 30-35
  • 35+