Were Security staff friendly and smart?
At the bar were you greeted within 15 seconds, in a warm and friendly manner.
Was your order taken within a reasonable time?
Did the server demonstrate good knowledge of the menu, making suggestions?
Did the server attempt to upsell?
Were the tables being cleared in a reasonable time?
Were you offered more drinks from the table?
Were all staff you encountered happy and friendly?
Was the server smart in appearance
Was there a smartly dressed manager on duty and appeared to be in control?
Additional comments about drinks range and cocktails
Did the back bar look clear and tidy?
Were all bottle coolers and back bar stocked?
Did the staff appear to be coping with the level of custom?
Did any member of staff acknowledge you were leaving with a smile, eye contact, appropriate comment or gesture?
Additional comments about staff
Any additional comments about venue