Competitor Survey - Food

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Venue

• Select date

  Date

Telephone Enquiry 3/3

• Was the phone answered within 8 rings with an appropriate greeting

  Yes

  No

  N/A

• Did the staff member sound warm and genuine?

  Yes

  No

  N/A

• Was the enquiry dealt with satisfactorily?

  Yes

  No

  N/A

Environment 40/40

• Rate the tidiness and cleanliness of the venue

• Rate the overall ambience of the venue - temp, lighting etc..

• Rate the music in the venue

• Rate the cleanliness of the toilets, stocked and in good repair

Service standards 17/17

• Were you greeted within 15 seconds, in a warm and friendly manner.

  Yes

  No

  N/A

• Were you offered a choice of tables?

  Yes

  No

  N/A

• Was the drinks order taken in reasonable time?

  Yes

  No

  N/A

• Were drinks delivered on a tray within 3 mins?

  Yes

  No

  N/A

• Were you informed of any dishes unavailable, offered specials

  Yes

  No

  N/A

• Was your order taken within a reasonable time?

  Yes

  No

  N/A

• Did the server demonstrate good knowledge of the menu, making suggestions?

  Yes

  No

  N/A

• Where any side dishes suggested, by name?

  Yes

  No

  N/A

• Was food delivered in under 20 mins

  Yes

  No

  N/A

• Was there a check back within 2 minutes, server used open questions?

  Yes

  No

  N/A

• Were you offered more drinks?

  Yes

  No

  N/A

• Were the dishes cleared in a reasonable time after all the party has finished?

  Yes

  No

  N/A

• Were you offered dessert menus

  Yes

  No

  N/A

• Were you offered coffees?

  Yes

  No

  N/A

• Were all staff you encountered happy and friendly?

  Yes

  No

  N/A

• Was the server smart in appearance

  Yes

  No

  N/A

• Was there a smartly dressed manager on duty and appeared to be in control?

  Yes

  No

  N/A

Food and drink 20/20

• Rate the quality of food

• Additional comments about food / menu

• Add media

  Media

• Were all dishes delivered according to description?

  Yes

  No

  N/A

• Rate the quality of the drinks

• Additional comments about drinks range and cocktails

• Add media

  Media

Payment 4/4

• When the bill was requested, did the server ask how you are paying cash or card?

  Yes

  No

  N/A

• Did the bill arrive promptly and in a friendly manner?

  Yes

  No

  N/A

• Was the bill correct?

  Yes

  No

  N/A

• Did any member of staff acknowledge you were leaving with a smile, eye contact, appropriate comment or gesture?

  Yes

  No

  N/A

Lasting impressions 20/20

• Rate the overall experience of this venue

• Rate the friendliness and professionalism of staff

• Additional comments about staff

• Any additional comments about venue

• Age range of the venue

  Select 18-25 26-30 30-35 35+

  • 18-25
  • 26-30
  • 30-35
  • 35+

• Price of cheapest burger

• Price of a side of fries