Complaints Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Complaints audit for month ending: Total number of complaints recorded:

• Has complaint been logged in the complaints log?

  Yes

  No

  N/A

• Has the person making the complaint had their complaint acknowledged in writing within 5 working days?

  Yes

  No

  N/A

• Has the complaint been resolved?

  Yes

  No

  N/A

• Is there evidence that the person making the complaint is satisfied with the result?

  Yes

  No

  N/A

• Is any further follow up action necessary?

  Yes

  No

  N/A

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