Audit

Complaints audit for month ending:


Total number of complaints recorded:

Has complaint been logged in the complaints log?

Has the person making the complaint had their complaint acknowledged in writing within 5 working days?

Has the complaint been resolved?

Is there evidence that the person making the complaint is satisfied with the result?

Is any further follow up action necessary?

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Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.