General NDIS Quality Audit Checklist

• Evaluator name

• Location
  Address

• What is the purpose of this audit?

  NDIS entry

  Preparation for re-auditing

  General quality audit

Pre-audit requirements

• Ensure these have been done before doing further audits.

• Have managers and workers reviewed the NDIS standards on their own time?

  Yes

  No

  N/A

• Have all work documents and reports been properly documented and stored?

  Yes

  No

  N/A

• Are staff and workers properly trained in compliance with NDIS standards?

  Yes

  No

  N/A

• Have potential risks to workers and clients been properly identified and mitigated?

  Yes

  No

  N/A

• Is there a clear continuous improvement plan available to all?

  Yes

  No

  N/A

Documentation Compliance Audit

• Ensure that all documents are properly stored and organized as indicated by NDIS regulations.

• Are client data records, incident reports, and change logs properly maintained and stored?

  Yes

  No

  N/A

• Are complaints properly stored and referred to when needed?

  Yes

  No

  N/A

• Are policies and procedures regarding service delivery, worker conduct, safety protocols, and transactions properly documented?

  Yes

  No

  N/A

Work Environment Audit

• Ensure that staffs' working conditions and clients' immediate environment are safe for all.

• Does the provider’s workplace premises meet the safety and accessibility standards set by NDIS?

  Yes

  No

  N/A

• Are the equipment used by disability services providers properly and regularly maintained?

  Yes

  No

  N/A

• Are there proper lone worker safety practices in place?

  Yes

  No

  N/A

Audit Proper Checklist

• Ensure preparedness for NDIS approval and audit proper.

• Are all workers aware of how the NDIS audit will proceed?

  Yes

  No

  N/A

• Is there a dedicated point of contact or liaison to facilitate communication between external auditors and the organization?

  Yes

  No

  N/A

• Are all necessary documents stored in a location that can be easily accessed to show evaluators?

  Yes

  No

  N/A

Further Actions

• What type of additional audit will be required?

  Verification Audit

  Certification Audit

  N/A

  Others

• Comments, recommendations, and suggestions

• Evaluator sign off

  Sign