Information
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Audit Title
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Auditors
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Auditees
Internal use only
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Select date
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Organization
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Address
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Fax
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Type of business
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Business registration number
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Number of employees
Agency certification and licenses
Certifications and Compliance requirements
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OSHAS 18001<br>
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ISO 9001<br>
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ISO 14001
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EPL
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SWML
References
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Company name
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Contact personnel
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Designation and contact details
1. General
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Requirements/criteria <br>
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1. Is there enough staff to maintain the service continuously?
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2. Is there a trained staff to provide services?
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3.Is additional charge required to provide service after warranty period?
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4. Period of warranty for service/product
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5. Frequency service maintenance
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6. Is the vendor willing to sign a vendor service agreement?
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7. Is staff accessible when required?
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8. Is service provided within the requested time frame?
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9. Do you collect feedback from clients? If yes, please specify the frequency of the process
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10. Is there a proper procedure for invoicing and paperwork’s?
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11. Do you have customer complaint handling process?
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12. Do you update clients about your improvements and upgrades?
2. Service specific
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1. Do you currently follow standard operating procedures (SOPs) when supplying a service? If yes, give the list of SOPs<br>
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2. Do you have following SOPs in place?<br>- SOP for sorting and destruction (including verification)<br>- SOP for collection and transport of items from sites<br>- SOP for calibration of equipment<br>- SOP for staff training <br>- SOP for producing destruction certificate<br>- SOP for archival of destruction certificates <br>- SOP for handling customer complaints<br>- SOP for corrective and preventive actions
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3. Do you posses any bank accounts?
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4. What type of transaction methods you use currently?
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5. What is your staff strength at the moment?
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6. Do you have a mode of transportation? If yes, please specify the types
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7. What are the standard conditions (environment) used for the destruction purposes?
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8. Do you have a list of customers to recommend your services other than above mentioned personals?
Annexure 1.0
Criteria
1. Quality system and manual
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A. Is there an established quality system and a quality manual?<br>
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B. Is the quality manual available to appropriate personnel?
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C. Is the quality system documentation kept current and readily available to employees, customers, auditors or designee(s)?
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D. Does the quality control manual include a detailed description of:<br>1. The organization and relationship of the QC department to the rest of the organization?<br><br>
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2. The assignment of personnel but title, for specific functions within the quality system? <br>
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3. The revision control system for the quality system documentation?<br>
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4. Record keeping system?<br>
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5. Training requirements and records?<br>
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6. Receiving inspection procedures?<br>
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7. Test and inspection equipment calibration program?<br>
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8. Storage facilities and specifications?<br>
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9. Environmental controls?<br>
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10. Inspection stamp control?<br>1
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11. Self s Audit /evaluation programs?<br>
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12. How frequently the facility is being audited by external parties?
4. Training and authorized personnel
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A. A personnel who key functions properly trained?<br>
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B. Are the above personnel properly authorized?<br>
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C. Are both formal classroom and on the job training documented and maintained?
5 measuring and test equipment
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A. Is there an effective calibrations program for test equipment?
Conclusion and auditor's comments
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Date of audit completed
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Signature of auditor
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Date of auditor's signature
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Signature of auditee
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Date of auditee's signature
